Branch Operations Leader: Drive Profit, Service & Growth

Vancer; Harrisburg (NC); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical/FSA/HSA plans

Paid Vacation/Holidays

Company-paid Basic Life Insurance

Supplemental Term Life Insurance

401(k) with Profit Sharing

Tuition Reimbursement and In-house培训

Job summary

Vancer, a rail equipment maker, seeks an Branch Operations Manager in the United States to oversee day-to-day branch operations, sales, service, parts, and logistics. The role focuses on profitability, customer service, and fleet utilization within the branch network.

You will build a strong team, manage performance, and drive revenue growth while maintaining safety and regulatory compliance. This is a full-time on-site leadership position with accountability for budgets and KPIs.

Responsibilities

• Oversees the day-to-day operations of the assigned branch(s) with respect to operations, parts, service, inside sales, transportation & logistics, P/L and employee related items.
• Builds and manages a competent team by effectively hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling, and administering disciplinary procedures.
• Leads the management and direction of the branch to ensure positive revenue generation, providing the highest standard of customer service and continued excellence in productivity.
• Identifies areas of improving its competitive position as well as maximizing the profitability of the work location.
• Sets goals, monitors work, and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of Vancer.
• Prepares yearly business plan forecasting revenues, expenses, fleet ROI and utilization and overall branch growth
• Handles or assists in the resolution of customer service issues. Ensures a high level of customer service is at or above goal.
• Continue to increase the market penetration of the branch and increase revenue.
• Directs branch operations including recommending best practices, reducing overall costs, driving revenue growth and supporting customer satisfaction. Develops and maintains branch metrics tracking and reporting branch numbers. Prepares, submits and reports on annual budget proposals. Develops and tracks Key Performance Indicators (KPIs).
• Monitors and ensures safety and environmental compliance. This includes maintaining all records and documentation.

Job description

Vancer, a rail equipment maker, seeks an Branch Operations Manager in the United States to oversee day-to-day branch operations, sales, service, parts, and logistics. The role focuses on profitability, customer service, and fleet utilization within the branch network.

You will build a strong team, manage performance, and drive revenue growth while maintaining safety and regulatory compliance. This is a full-time on-site leadership position with accountability for budgets and KPIs.