Branch Operations Leader

PSS Industrial Group; Tulsa (OK); On-site; USD 85,000 - 110,000; Full time

Job summary

PSS Industrial Group is seeking a Branch Manager in Tulsa, OK to lead end-to-end branch operations, optimize inventory and delivery performance, and drive service excellence. You will partner with sales, procurement, and service to scale processes, improve profitability, and sustain a safe, compliant work environment.

Ideal candidates bring data-driven leadership, 5+ years in branch operations, and proficiency with ERP/WMS/CRM systems.

Qualifications

• 5+ years of experience in branch operations, distribution, warehouse leadership, or industrial service management.
• Experience in industrial distribution, construction services, supply chain, or related operational environment.
• Proven ability to lead teams and execute in a fast-paced branch environment.
• Strong analytical and process improvement skills; Lean or Six Sigma experience is a plus.
• Experience managing inventory, service execution, and day-to-day branch operations.
• Excellent communication, coaching, and organizational leadership skills.
• Comfortable using ERP, WMS, and CRM systems for operational insight and performance management.

Responsibilities

• Own branch-level performance KPIs, including on-time delivery, order accuracy, productivity, and safety.
• Execute and reinforce company operating procedures, safety standards, and compliance protocols at the branch level.
• Lead daily branch operations across receiving, warehousing, fulfillment, delivery coordination, and customer support.
• Maintain a high standard of branch readiness, organization, and operational discipline.
• Monitor branch profitability drivers, controllable costs, and operational efficiency.
• Address service issues quickly and professionally to protect customer relationships and branch credibility.
• Ensure the branch delivers a consistent customer experience through urgency, accuracy, and follow-through.

Skills

Branch operations

Leadership

Inventory management

Lean/Six Sigma

ERP / WMS / CRM

Tools

ERP

WMS

CRM

Job description

PSS Industrial Group is seeking a Branch Manager in Tulsa, OK to lead end-to-end branch operations, optimize inventory and delivery performance, and drive service excellence. You will partner with sales, procurement, and service to scale processes, improve profitability, and sustain a safe, compliant work environment.

Ideal candidates bring data-driven leadership, 5+ years in branch operations, and proficiency with ERP/WMS/CRM systems.