Branch Operations Leader

Bentley Truck Services, Inc.; Philadelphia (Philadelphia County); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Bentley Truck Services, Inc. is seeking a Branch Manager to oversee location operations, ensuring safety, efficiency, and profitability. You will coordinate with service, lease & rental, parts, and sales managers to drive performance and customer satisfaction.

Responsibilities include leading teams, managing resources, maintaining equipment and facilities, and promoting a strong safety culture while supporting training and development across departments.

Qualifications

• 5+ years in a managerial role related to Service, Parts, or Sales.
• Assists with multiple functions and departments.
• Associates degree or 10 years related experience; Bachelor's preferred.

Responsabilités

• Promote safety and document meetings and tasks.
• Provide weekly location updates to owners.
• Lead teams, develop talent, and promote business growth.
• Monitor equipment and manpower needs and resolve issues.
• Oversee plant operations and facility maintenance.
• Model strong work ethics and customer service culture.
• Support training initiatives and keep staff informed on products and policies.
• Ensure adequate manpower coverage at all times.
• Identify growth opportunities in products and processes.
• Escalate customer issues when appropriate.
• Engage in performance reviews and disciplinary discussions.
• Support goals across service, sales, parts, lease, and rental.
• Escalate employee relations matters to HR when needed.

Connaissances

Strong communication

Prioritization

Business acumen

Automotive experience

Customer service

Professional appearance

Positive attitude

Management

Mentoring

Organization

Formation

Associates degree

Bachelor's degree preferred

10 years related experience

Outils

Microsoft Office

Description du poste

Bentley Truck Services, Inc. is seeking a Branch Manager to oversee location operations, ensuring safety, efficiency, and profitability. You will coordinate with service, lease & rental, parts, and sales managers to drive performance and customer satisfaction.

Responsibilities include leading teams, managing resources, maintaining equipment and facilities, and promoting a strong safety culture while supporting training and development across departments.