Branch Manager

NationaLease; Pennsylvania; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Supplemental insurance

Referral bonus

Team-oriented culture

Job summary

Bentley Truck Services, Inc. in Essington, PA, is seeking a Branch Manager to oversee daily operations, safety, and profitability. You will lead managers across service, lease & rental, parts, and sales, while developing teams and ensuring accountability.

We value a high-energy professional with strong business acumen, mentoring ability, and a track record of growing teams. This role offers competitive pay, PTO, benefits, and a collaborative workplace.

Qualifications

• 5+ years in a managerial role related to Body Shop or Service.
• Associates degree (Bachelor’s preferred) or 10+ years related experience.
• Ability to mentor and hold employees accountable.
• Record of growing teams through hiring and development.
• Proficient with Microsoft Office suite.

Responsibilities

• Promote safety and lead safety meetings, audits, and projects.
• Maintain cleanliness and support a strong customer service culture.
• Provide weekly performance updates to location owners.
• Interact with customers and provide repair estimates; update insurers.
• Schedule technicians; coordinate payments with other functions.
• Support training initiatives and product knowledge sharing.
• Develop teams to drive business growth and buy-in.
• Escalate employee relations issues to HR when needed.

Skills

Prioritization

Business acumen

Professional appearance

Energetic attitude

Mentoring

Organizational skills

Education

Associate degree or 10 years' experience

Tools

Microsoft Office

Job description

In 1944, a group of regional truck lease company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com . You can also follow us on Twitter and Facebook .

Position: Branch Manager
Location: Essington, PA
Schedule: Monday-Friday, 7:00am to 5:00pm
Reports To: Sr. Vice President

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 11 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!

Competitive pay
PTO, sick time, and paid holidays
Generous 401(k) match
Medical, dental, and vision insurance
Company-paid life insurance
Supplemental insurance options
Employee referral bonus
Supportive, team-focused workplace

What You’ll Do

Job Summary

The Branch Manager assures all operations at the specific location are running safely, efficiently, and are profitable. Depending on location they will have managers reporting to them that could be involved in service, lease & rental, parts, and sales. The branch manager needs to develop their teams while holding themselves accountable as well as their team.

Responsibilities

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects.
• Support the team’s actions and concerns. Assure meetings and tasks are documented and stored in the proper location. Responsible for overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
• Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location. Of course, on urgent matters they need to be communicated as soon as possible.
• Interact with customers and provide estimates for repairs and keep customers and insurance companies abreast of job status.
• Schedule technicians to satisfy workload. Interact with other functions in organization to assure proper payments from customer or insurance firms.
• Support employees by assuring proper time is submitted for their pay.
• Assure compliance to state and local guidelines for body shops.
• Manage their teams to engage each member and to grow their talents to promote business growth. Work to get employee buy in and provide opportunities for employee to be part of providing solutions.
• Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
• Oversees plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
• Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
• Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
• Assure customers are being taken care of through organizational resources. Escalate issues when appropriate.
• Participate in employee discussions relating to performance reviews and disciplinary concerns.
• Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
• Escalate employee relations matters to human resources when appropriate

What We’re Looking For

Knowledge, Skills, and Abilities

• Ability to work with competing priorities.
• Good business acumen.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Ability to mentor and influence others.
• Good organizational skills.

Requirements

• At least 5 years experience in a managerial role relating to Body Shop and /or Service.
  Some versatility with other organizational functions.
• Associates degree (Bachelors preferred), or 10 years related experience.
• Ability to mentor and hold employees accountable.
• History of growing teams via hiring and developing. (preferred)
• Familiar with Microsoft Office software.

Why Join Bentley Truck Services?

• 35 Years of Industry Experience: For over 35 years, Bentley Truck Services has been a trusted provider in the medium and heavy-duty truck industry. We offer the stability of an established organization with a clear direction for future growth.
• Family-Owned and Operated: As a family-owned business, we value integrity, accountability, and long-term relationships—both with our customers and our employees.
• Supportive Environment: We will invest in your development and provide the tools needed for your success.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.