Branch Operations Lead - Sales & Service

WCM White Cap Management LLC; Greer (SC); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Tuition reimbursement

Paid time off

Great Place to Work

Job summary

White Cap is looking for an Assistant Branch Manager in Greer, SC to lead branch sales and operations, ensuring service excellence and profitability. The role supports the Branch Manager and requires strong people management and problem-solving skills.

The position emphasizes coordinating procurement, inventory control, shipping, warehousing, and order billing, with a focus on customer satisfaction and safety. Five or more years of relevant experience is preferred.

Qualifications

• Minimum 5+ years of experience in branch management or operations.
• Experience with sales order computer software, preferably Oracle.
• Knowledge of construction and industrial products.
• Forklift experience preferred.

Responsibilities

• Support the talent acquisition, development, and retention of branch sales and operations associates.
• Manages the branch in the Branch Manager’s absence.
• Assists the manager in developing strategies to drive branch sales and profitability.
• Assists with the coordination of procurement, inventory control, shipping and receiving, warehousing, and sales in accordance with the policies, principles, and procedures established by the organization.
• Solves problems at the branch level.
• Investigates customer complaints involving matters such as damaged items, overcharges, and shipment/delivery delays.
• Makes necessary resource adjustments.
• Manages operational branch level problems, investigates inventory discrepancies, and makes adjustments as required.
• Serves customers and supports the counter and inside sales functions as necessary.
• Ensures all sales orders are billed correctly and in a timely manner.
• Schedules staff and analyzes budgets and variances.

Skills

Spanish language proficiency

Tools

Oracle

Job description

White Cap is looking for an Assistant Branch Manager in Greer, SC to lead branch sales and operations, ensuring service excellence and profitability. The role supports the Branch Manager and requires strong people management and problem-solving skills.

The position emphasizes coordinating procurement, inventory control, shipping, warehousing, and order billing, with a focus on customer satisfaction and safety. Five or more years of relevant experience is preferred.