Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 55,000 - 72,000; Full time

Job summary

JPMorgan Chase & Co. in San Antonio seeks a Branch Operations Lead to manage daily branch activities, greet clients, and ensure accurate transactions while adhering to policies. You will guide the team, promote self-service options, and maintain compliance across operations.

Responsibilities include supervising cash devices, coordinating with the Branch Manager, and fostering lasting client relationships through excellent service and education.

Qualifications

• Follow policies, procedures and regulatory banking requirements.
• Maintain detail orientation and stay organized across tasks.
• Lead with strong operation skills and transaction accuracy.
• Educate the branch team and partners to stay informed.
• Engage clients and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school diploma or GED is required.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch.
• Greet clients, manage lobby flow and schedule meetings.
• Assist with transactions and self-service options.
• Lead branch operations with cash devices and ATM.
• Introduce clients to the branch team for seamless service.
• Promote self-service options for 24/7 access.
• Support loss control, compliance and audits.

Skills

Policy compliance

Detail oriented

Leadership skills

Client education

Team collaboration

Weekend/evening availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in San Antonio seeks a Branch Operations Lead to manage daily branch activities, greet clients, and ensure accurate transactions while adhering to policies. You will guide the team, promote self-service options, and maintain compliance across operations.

Responsibilities include supervising cash devices, coordinating with the Branch Manager, and fostering lasting client relationships through excellent service and education.