Assistant Branch Manager: Lead Operations & Member Service

Trupartner Credit Union; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

TruPartner Credit Union in Cincinnati, OH seeks an Assistant Branch Manager to lead daily branch operations, develop staff, and back up the Branch Manager as needed. You will drive member service excellence while ensuring policy and regulatory compliance.

The role requires building product knowledge, supervising staff, and cross-selling to meet member needs in a fast-paced environment. A clear leadership path and community focus are offered here.

Qualifications

• High school diploma or equivalent required, plus coursework preferred.
• 2–5 years in a financial institution or similar setting.
• Solid knowledge of teller, member service and loan officer functions.
• Strong interpersonal and communication skills.
• Organized, proactive and comfortable with office tech.

Responsibilities

• Ensure branch operations comply with policy, law and regs.
• Develop product knowledge and cross-sell to members.
• Oversee branch security, alarms, and opening/closing procedures.
• Balance all branch transactions daily.
• Assist in policy changes at branch level.
• Process loans, CDs, IRAs, HSAs, and new accounts.
• Provide guidance to staff; step in as Branch Manager when needed.
• Onboard/train new employees; cross-train staff across roles.
• Set staffing levels and create schedules.
• Resolve member requests promptly or route accordingly.
• Keep management informed and suggest service improvements.
• Prepare and submit required reports accurately and on time.

Skills

Leadership

Interpersonal skills

Communication

Organized

Proactive

Education

High school diploma or equivalent

Additional coursework (preferred)

Tools

Office software

Job description

TruPartner Credit Union in Cincinnati, OH seeks an Assistant Branch Manager to lead daily branch operations, develop staff, and back up the Branch Manager as needed. You will drive member service excellence while ensuring policy and regulatory compliance.

The role requires building product knowledge, supervising staff, and cross-selling to meet member needs in a fast-paced environment. A clear leadership path and community focus are offered here.