Branch Operations Lead – Banking, Brooklyn

Alma Bank; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Open environment

401(k) matching

Healthcare coverage

Disability & life insurance

Job summary

Alma Bank is seeking an experienced Branch Operation Supervisor to work out its Brooklyn region (Borough Park Branch). Coordinate with the branch manager in implementing and carrying out bank policy with respect to overall operations of the branch.

You will oversee daily branch operations, train staff in customer service and banking procedures, manage cash flow, assess risk, and ensure adherence to policies while supporting branch goals.

Qualifications

• One year certificate from college or technical school.
• One year+ related experience and/or training.
• Equivalent combination of education and experience.

Responsibilities

• Assigns duties and work schedules to workers to ensure efficient functioning of the branch.
• Train employees in customer service and banking procedures.
• Assist Branch Manager in the accomplishment of branch goals.
• Oversee day to day operation of the branch.
• Oversee the flow of cash and financial instruments in accordance with company policy.
• Assess risk of all financial transactions executed by organization personnel.
• Monitor activities to implement institution's policies, procedures, and practices
• Effectively communicate with customers to resolve account problems.
• Approve & authorize checks and assist teller to solve any operational issues.
• During peak periods assist Universal Bankers in opening new accounts and assure quality of customer service of the Branch.
• Manage & report to Branch Manager of any teller shortages or overages.
• Conduct security check of building and all tellers stations.
• Ensure completion of daily assigned tasks and responsibilities.
• Maintains harmony among workers and resolves grievances.
• Ensure completion of daily assigned tasks and responsibilities.
• Monitor and review financial institution's security procedures and control access to vault.
• Continually updates and apprises Branch Manager of status of branch operations and pending issues.

Education

One year certificate from college or technical school

Job description

Alma Bank is seeking an experienced Branch Operation Supervisor to work out its Brooklyn region (Borough Park Branch). Coordinate with the branch manager in implementing and carrying out bank policy with respect to overall operations of the branch.

You will oversee daily branch operations, train staff in customer service and banking procedures, manage cash flow, assess risk, and ensure adherence to policies while supporting branch goals.