Branch Operation Supervisor

ALMA Bank; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Disability insurance

Life insurance

Job summary

Alma Bank in Queens is seeking an experienced Branch Operation Supervisor to oversee the Ditmars Branch operations and work with the Branch Manager to implement bank policies and deliver efficient customer service.

You will assign duties, train staff, supervise cash handling, monitor security and risk, and help achieve branch goals in a collaborative, open environment with comprehensive benefits.

Qualifications

• One year certificate from college or technical school or related experience.
• Experience and training in banking procedures and customer service.
• Ability to manage staff and ensure secure, compliant operations.

Responsibilities

• Assigns duties and work schedules to ensure efficient branch operations.
• Train employees in customer service and banking procedures.
• Oversee day-to-day operation and cash handling.
• Monitor security procedures and risk across transactions.
• Communicate with customers to resolve account issues.
• Assist in opening new accounts during peak periods.
• Ensure completion of daily tasks and branch goals.

Skills

People management

Customer service

Banking procedures

Cash handling

Risk assessment

Education

Certificate or equivalent experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Operation Supervisor

Full Time Management Astoria, NY, US

3 days ago Requisition ID: 1392

Salary Range: $50,000.00 To $55,000.00 Annually

Alma Bank, headquartered in Long Island City, New York and having 13 branches located throughout Queens, NYC, New Jersey, Brooklyn, Long Island and the Bronx, brings personal service back to personal banking. We have genuine banking professionals ready to serve our customers, and offer a full range of products and services.

Alma delivers a private banking style experience to our business banking customers. Come join our winning team!

Alma Bank is looking for an experienced Branch Operation Supervisor to work out its Queens region (Ditmars Branch).

SUMMARY

Coordinate with branch manager in implementing and carrying out bank policy with respect to overall operations of the branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assigns duties and work schedules to workers to ensure efficient functioning of the branch.
• Train employees in customer service and banking procedures.
• Assist Branch Manager in the accomplishment of branch goals.
• Oversee day to day operation of the branch.
• Oversee the flow of cash and financial instruments in accordance with company policy.
• Assess risk of all financial transactions executed by organization personnel.
• Monitor activities to implement institution's policies, procedures, and practices
• Effectively communicate with customers to resolve account problems.
• Approve & authorize checks and assist teller to solve any operational issues.
• During peak periods assist Universal Bankers in opening new accounts and assure quality of customer service of the Branch.
• Manage & report to Branch Manager of any teller shortages or overages.
• Conduct security check of building and all tellers stations.
• Ensure completion of daily assigned tasks and responsibilities.
• Maintains harmony among workers and resolves grievances.
• Ensure completion of daily assigned tasks and responsibilities.
• Monitor and review financial institution's security procedures and control access to vault.
• Continually updates and apprises Branch Manager of status of branch operations and pending issues.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or one year+ related experience and/or training; or equivalent combination of education and experience.

• Salary range $50,000 - $55,000.
• Alma Bank employees work in an open and collaborative environment.
• Alma Bank Offers its eligible employees a generous matching 401(k), excellent healthcare coverage (medical/dental/vision), short- and long-term disability and life insurance options.

Alma Bank is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.