Branch Operations Lead: Admin, Scheduling & Inventory

Socket.dev; Thomasville (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

CCS in Thomasville, GA is seeking a Branch Operations Coordinator to serve as the operations hub of the local office. You will support sales and service teams, coordinate field service activities, manage office operations, and oversee warehouse and inventory functions.

The ideal candidate is highly organized, detail-oriented, and capable of balancing multiple responsibilities in a fast-paced industrial service environment while communicating effectively with customers, technicians, and vendors.

Qualifications

• Minimum of three years of experience in office administration, operations coordination, inventory management, customer service, or a related role.
• Strong proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Experience utilizing ERP, inventory management, field service management, or similar business software systems.
• Excellent written and verbal communication skills with strong grammar, spelling, proofreading, and professional writing abilities.
• Ability to review, edit, and improve customer-facing service reports and technical documentation.
• Strong organizational, time management, and multitasking skills with the ability to manage competing priorities.
• Ability to communicate effectively with customers, technicians, vendors, and internal team members.
• Experience supporting purchasing, accounts payable, accounts receivable, and general bookkeeping activities.
• Ability to work independently while maintaining a high level of accuracy and attention to detail.
• Valid driver's license and ability to occasionally lift and move materials weighing up to 50 pounds.

Responsibilities

• Serve as the primary administrative contact for the Thomasville office.
• Maintain regular office hours (7:00 AM to 4:00 PM) and oversee day-to-day office operations.
• Coordinate facility maintenance, vendor services, and general office management activities.
• Assist with bookkeeping functions, including accounts payable and accounts receivable support.
• Support purchasing activities, including purchase order generation, vendor communication, and material tracking.
• Maintain office records, customer files, and operational documentation.
• Answer incoming calls and customer inquiries in a professional and timely manner.
• Create and manage service tickets within CCS's field service management and ERP systems.
• Coordinate and maintain the schedules of Thomasville-based field service technicians.
• Schedule service calls, startups, maintenance visits, and emergency response activities with customers.
• Ensure work orders, service reports, and job documentation are complete and properly maintained.
• Review technician job tickets and service reports for accuracy, completeness, professionalism, and technical clarity.
• Verify reports contain thorough descriptions of work performed, findings, recommendations, and supporting documentation.
• Proofread and edit customer-facing reports to ensure proper grammar, spelling, punctuation, and professional presentation.
• Work closely with technicians to improve report quality and maintain documentation standards.
• Assist with job closeout and invoicing activities.
• Receive, inspect, unload, and document incoming shipments.
• Organize and maintain warehouse inventory in a safe and efficient manner.
• Maintain accurate inventory records and perform routine inventory counts.
• Prepare and kit project and service materials for technicians and upcoming jobs.
• Coordinate shipping and receiving activities.
• Track inventory levels and assist with replenishment purchasing.
• Maintain organization of tools, equipment, and warehouse storage areas.

Skills

Communication skills

Organizational skills

Time management

Attention to detail

Customer service

Tools

Microsoft Office

ERP systems

Field service management software

Inventory management software

Job description

CCS in Thomasville, GA is seeking a Branch Operations Coordinator to serve as the operations hub of the local office. You will support sales and service teams, coordinate field service activities, manage office operations, and oversee warehouse and inventory functions.

The ideal candidate is highly organized, detail-oriented, and capable of balancing multiple responsibilities in a fast-paced industrial service environment while communicating effectively with customers, technicians, and vendors.