Branch Operations Lead

United Rentals; New Braunfels (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Op•p•

Additional Vacation Buy Up Program (US

Early Wage Access through Payactiv (US

Paid Sick Leave

An inclusive and welcoming culture

Job summary

United Rentals is the world’s largest equipment rental provider, seeking an Operations Supervisor to coordinate and direct the overall delivery of quality service, maximize branch productivity, and support safety. Working closely with the Branch Manager, you will provide supervision to ensure branch metrics and Rental Flow efficiency while contributing world-class sales and customer service support.

Ideal candidates bring leadership, coaching and strong communication skills, with 3+ years of

Qualifications

• 3+ years of sales and operational experience.
• 2+ years supervision and leadership experience.
• Basic knowledge of the construction rental equipment industry or related.
• Proficient in Microsoft Office (Excel)
• Valid driver's license with an acceptable record.

Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives
• Assist the Branch Manager in ensuring compliance with all company policies
• Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions
• Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures
• Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs
• May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others
• Motivate, coach and train personnel
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Skills

Leadership

Coaching

Customer service

Microsoft Office

Driving license

Verbal/written communication

Teamwork

Education

Bachelor's degree preferred

High School diploma

Tools

Microsoft Excel

Job description

United Rentals is the world’s largest equipment rental provider, seeking an Operations Supervisor to coordinate and direct the overall delivery of quality service, maximize branch productivity, and support safety. Working closely with the Branch Manager, you will provide supervision to ensure branch metrics and Rental Flow efficiency while contributing world-class sales and customer service support.

Ideal candidates bring leadership, coaching and strong communication skills, with 3+ years of