Branch Operations Lead

The Killbuck Savings Bank Co.; Mount Hope (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The Killbuck Savings Bank Co. in Mount Hope, OH seeks a Branch Operations Supervisor to lead retail activities in the Branch Manager’s absence.

You will oversee teller, vault and head teller duties, ensure policy compliance, and promote the bank's services to customers. Responsibilities include opening/closing the branch, supervising staff, managing security, coaching tellers, and coordinating training sessions to maintain smooth daily operations while delivering excellent customer service to

Qualifications

• Leads branch operations and staff in absence of Branch Manager.
• Manages customer relationships and resolves complaints.
• Ensures branch opens/closes per policy and follows security rules.
• Supervises vault/teller operations and required logs.
• Coaches tellers and coordinates on-going training.

Responsibilities

• Oversee branch operations in absence of Branch Manager.
• Maintain customer relationships and handle complaints.
• Open and close branch; enforce security policies and procedures.
• Supervise vault operations and entry logs.
• Provide staff training and coaching for tellers.

Skills

Leadership

Customer relations

Branch operations

Training and coaching

Security awareness

Education

High school diploma or equivalent

Tools

Banking software basics

Job description

The Killbuck Savings Bank Co. in Mount Hope, OH seeks a Branch Operations Supervisor to lead retail activities in the Branch Manager’s absence.

You will oversee teller, vault and head teller duties, ensure policy compliance, and promote the bank's services to customers. Responsibilities include opening/closing the branch, supervising staff, managing security, coaching tellers, and coordinating training sessions to maintain smooth daily operations while delivering excellent customer service to