Branch Operations & Growth Leader

Hertz; Charlottesville (IN); On-site; USD 47,000 - 63,000; Full time

Job summary

Hertz Branch Manager position seeks a proven leader to drive branch profitability and customer satisfaction across operations, reservations, and vendor relations. You will shape strategy, monitor KPIs, and coach staff to deliver results while ensuring policy adherence and a positive culture.

You will oversee training, performance reviews, weekly staff gatherings, and monthly business reviews to align with corporate objectives and risk controls. Strong telecom and tech familiarity helps.

Qualifications

• Previous management experience in a fast-paced environment.
• Experience in car rental, hospitality, or tourism is a plus.
• Result-oriented with a history of success.
• Ability to direct and motivate teams.
• Proficiency in technology.

Responsibilities

• Develop, monitor and assure compliance with annual business plan for profitability.
• Direct reservations, pickups and build vendor relationships.
• Implement location strategies to maximize revenue per unit.
• Handle and resolve customer service issues.
• Maintain high customer service levels toward area goals.
• Coach staff and empower problem resolution and relations.
• Attend outside sales meetings to promote the company.
• Increase branch market penetration and revenue.
• Communicate objectives and ensure alignment with corporate goals.
• Participate in training, coaching, and mentoring of staff.
• Conduct performance reviews and lead weekly meetings.

Skills

Time management

Communication skills

Organizational skills

Team leadership

Customer service

Adaptability

Education

High school diploma or GED

Associates degree preferred

Tools

MS Office

Excel

PowerPoint

Job description

Hertz Branch Manager position seeks a proven leader to drive branch profitability and customer satisfaction across operations, reservations, and vendor relations. You will shape strategy, monitor KPIs, and coach staff to deliver results while ensuring policy adherence and a positive culture.

You will oversee training, performance reviews, weekly staff gatherings, and monthly business reviews to align with corporate objectives and risk controls. Strong telecom and tech familiarity helps.