Branch Operations & Customer Experience Lead

Specialty Pool & Fountain

Rockville (MD)

On-site

USD 55,000 - 75,000

Full time

5 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Specialty Pool and Fountain, LLC is seeking an organized Office Manager to serve as the branch's operational backbone, owning the customer experience, project documentation, and financial hygiene. This role requires coordinating HR support, scheduling, invoicing, and cross-functional collaboration with field, sales, and leadership to ensure profitability and service excellence.

You will manage daily operations, maintain accurate records, and drive process improvements across departments, while

Qualifications

Experience in office management, construction administration, project coordination, or a related field.
Experience in business planning, budgeting, and financial oversight in addition to an understanding of billing cycles and collections best practices.
Construction, aquatics, commercial services, or related industry experience preferred.
Experience with CRM, ERP, or project management systems (Salesforce or similar platforms preferred).
Knowledge of merchant trade agreements, credit policies, and regulatory compliance related to Accounts Receivable
Strong understanding of business operations, including HR, procurement, and finance.
Excellent communication and interpersonal skills.
High-level problem-solving and analytical abilities
Proven ability to manage multiple priorities and deadlines.
High attention to detail and sound problem-solving ability.
Ability to work independently and collaboratively within a team environment.

Responsibilities

Oversee daily office operations and maintain a professional, organized environment.
Manage office supplies, equipment, and company-owned assets, including phones, tablets, and other technology resources.
Support fleet-related administrative needs, including registrations, tolls, documentation, and related projects.
Partner with HR and the General Manager to support employee onboarding, and training coordination.
Maintain accurate employee, vendor, and operational records.
Support branch leadership with administrative projects and reporting needs.
Own Accounts Receivable for the branch between 0–90 days.
Ensure all services are invoiced accurately and billed on time.
Process payments, credits, and billing corrections.
Proactively follow up on outstanding balances and establish payment arrangements.
Partner with Accounting/AR on delinquent or escalated accounts.
Document all financial agreements and exceptions in Salesforce.