Branch Operations Assistant

MSCCN; South Bend (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

MSCCN in South Bend, IN is seeking a Branch Operations Assistant to handle customer and branch inquiries, perform clerical duties, and assist with yard functions including Loader Operation.

You will record information on incoming vehicles, assist with upkeep and maintenance, and learn forklift operation within 90 days, while supporting office tasks and daily auction-day activities in all weather.

Qualifications

• Strong leadership and time-management abilities.
• Excellent communication, both verbal and written.
• Willing to learn forklift operation within 90 days.
• General mechanical knowledge of vehicles.
• Experience with Excel and PowerPoint in a work setting.

Responsibilities

• Provide customer support via mail, phone, and in person.
• Process orders and enter data into the system.
• Reference pricing and delivery information.
• Respond to questions, complaints and requests.
• Perform clerical duties and filing.
• Handle paperwork for auction day and approvals.
• Follow established procedures under supervision.
• Record vehicle information during check-in for facility.
• Detail vehicles to enhance auction value.
• Safely operate vehicles to move and store them at the branch.
• Assist visitors and direct to appropriate staff.
• Loader operation experience required.
• Report policy violations to supervisors.
• Support Yard Attendants, Loader Operators and Customer Service reps.
• Other duties as needed.

Skills

Leadership

Time management

Independent work

Problem solving

Communication

Forklift training

Loader operation

Automotive knowledge

Excel

PowerPoint

Microsoft Office

Tools

Microsoft Office

Excel

PowerPoint

Job description

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.

RESPONSIBILITIES

• Provide various customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing assignments, filing, and related clerical duties.
• Process all necessary paperwork for auction day, securing necessary approvals.
• Follow well-established procedures and under the close direction of the supervisor.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
• Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
• Experienced loader operation.
• Able and willing to report all violations of company policy to a supervisor or manager, immediately.
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
• Other duties as assigned per business needs.

QUALIFICATIONS

• Strong leadership skills.
• Superior time management skills.
• Ability to work independently.
• Strong proficiency in problem resolution.
• Excellent professional communication skills to interact effectively with customers & towers - both verbal and written.
• Willing to learn how to operate a forklift (Within 90 days of starting position).
• General mechanical knowledge of makes and models of vehicles required.
• Experience in the equipment rental or construction industry and/or related field preferred.
• Basic automotive repair skills preferred.Previous forklift operating experience.
• Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
• This position involves outdoor work in all types of weather.

Required Experience

• Experienced loader operation.

Preferred Experience

• This position involves outdoor work in all types of weather

Required Skills

• Strong leadership skills.
• loader operation