Branch Operations Assistant

RB Global Inc.; Fremont (CA); On-site; USD 27,552 - 38,572; Full time

Job summary

Ritchie Bros. in Fremont, CA is seeking a Branch Operations Assistant to handle customer inquiries, clerical tasks, and yard functions including loader operation. The role requires recording information on incoming vehicles and supporting vehicle upkeep during the sale process.

Ideal candidates bring leadership, strong time management, independent work ability, and experience with forklifts, Excel, and PowerPoint. Outdoor work in all weather and excellent communication are important.

Qualifications

• Must be able to operate forklift within 90 days of starting.
• Outdoor work in all weather.
• Strong customer service and clerical skills.
• Experience with auction processes preferred.
• Duties performed under supervision.
• Detail oriented for vehicle condition and paperwork.
• Accurate recordkeeping and data entry.
• Knowledge of vehicles makes/models preferred.
• Excellent communication, verbal and written.
• Safety awareness around heavy equipment.

Responsibilities

• Provide customer support via mail, telephone, and in person.
• Process orders and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing and filing tasks.
• Process auction day paperwork and secure approvals.
• Follow established procedures under supervisor.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Record vehicle check-in data for vehicles at the facility.
• Detail vehicles to improve appearance for auction.
• Safely move vehicles around the facility with loaders for storage.
• Assist visitors and direct to the appropriate person.
• Loader operation experience.
• Report violations of company policy immediately.
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
• Other duties as assigned.

Skills

Leadership

Time management

Independent work

Problem solving

Communication

Forklift training

Vehicle mechanics

Equipment rental experience

Automotive repair basics

Forklift experience

MS Office (Excel/PowerPoint)

Tools

Excel

PowerPoint

Job description

Description

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.

Qualifications

• Strong leadership skills.
• Superior time management skills.
• Ability to work independently.
• Strong proficiency in problem resolution.
• Excellent professional communication skills to interact effectively with customers & towers – both verbal and written.
• Willing to learn how to operate a forklift (Within 90 days of starting position).
• General mechanical knowledge of makes and models of vehicles required.
• Experience in the equipment rental or construction industry and/or related field preferred.
• Basic automotive repair skills preferred.
• Previous forklift operating experience.
• Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
• This position involves outdoor work in all types of weather.

Responsibilities

• Provide various customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing assignments, filing, and related clerical duties.
• Process all necessary paperwork for auction day, securing necessary approvals.
• Follow well-established procedures and under the close direction of the supervisor.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
• Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
• Experienced loader operation.
• Able and willing to report all violations of company policy to a supervisor or manager, immediately.
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
• Other duties as assigned per business needs.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.