Branch Operations Assistant

Ritchie Bros.; Fremont (CA); On-site; USD 27,552 - 38,572; Full time

Job summary

Ritchie Bros. in Fremont, CA is seeking a Branch Operations Assistant to address customer and branch inquiries, perform clerical duties, and assist with yard operations including loader activities to ensure information is recorded on incoming vehicles.

The role requires strong communication, ability to work with supervision, willingness to learn forklift within 90 days, and proficiency with MS Office; outdoor work in all weather.

Qualifications

• Strong leadership, time and priority management.
• Experience working with customers in a service setting.
• Familiarity with yard and fleet operations is a plus.
• Comfort with basic vehicle terminology and maintenance tasks.

Responsibilities

• Provide customer support via mail, phone and in person.
• Process orders and enter data into computer systems.
• Reference pricing and delivery information.
• Respond to customer questions, complaints and requests.
• Perform word processing, filing and clerical duties.
• Process auction day paperwork and approvals.
• Follow established procedures under supervision.
• Learn automobile titling.
• Assist with other office functions as needed.
• Record vehicle data at check-in and file appropriately.
• Detail and clean vehicles to improve auction appearance.
• Safely move vehicles around the facility with loader/driver duties.
• Assist visitors with guidance and direction.
• Loader operation experience required/preferred.
• Report any policy violations to supervisor immediately.
• Act as subject matter expert for Yard Attendants, Loaders and CSRs.
• Other duties as assigned.

Skills

Leadership

Time management

Independence

Problem solving

Communication

Forklift training

Mechanical knowledge

Industry experience

Automotive repair

Forklift operation

MS Office

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager, including all clerical duties needed in the office, performing various yard functions, including loader operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.

Responsibilities

• Provide various customer support services through mail, telephone, and direct personal contact
• Process orders and assignments and enter data into the computer system
• Reference pricing and delivery information
• Respond to customer questions, complaints, and requests
• Perform word processing assignments, filing, and related clerical duties
• Process all necessary paperwork for auction day, securing necessary approvals
• Follow well-established procedures and under the close direction of the supervisor
• Open to learning automobile titling
• Assist with other office functions as needed
• Vehicle check‑in by recording and filing information on vehicles being assigned to the facility
• Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance
• Experienced loader operation
• Able and willing to report all violations of company policy to a supervisor or manager, immediately
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
• Other duties as assigned per business needs

Qualifications

• Strong leadership skills
• Superior time management skills
• Ability to work independently
• Strong proficiency in problem resolution
• Excellent professional communication skills to interact effectively with customers & towers – both verbal and written
• Willing to learn how to operate a forklift (Within 90 days of starting position)
• General mechanical knowledge of makes and models of vehicles required
• Experience in the equipment rental or construction industry and/or related field preferred
• Basic automotive repair skills preferred
• Previous forklift operating experience
• Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area
• This position involves outdoor work in all types of weather