Heavy Equipment Operator & Operations Assistant

Ritchie Bros.; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Ritchie Bros. is seeking a Branch Operations Assistant in Houston, Texas. The role involves addressing customer inquiries, performing clerical duties, and assisting in vehicle maintenance for auctions. Candidates should possess strong communication and time-management skills, alongside a High School Diploma. Experience in the equipment rental or construction industry is preferred. A Driver's License is required, and applicants must be able to lift up to 75 lbs. This is an excellent opportunity to start a career with one of the leading auction companies.

Qualifications

• Able to communicate and work with customers and towers.
• General mechanical knowledge of vehicle makes and models required.
• Experience in equipment rental or construction industry preferred.
• Driver's License Required.
• Ability to lift and carry up to 75 lbs.

Responsibilities

• Provide customer support services via various channels.
• Process orders and enter data into the system.
• Help maintain and detail vehicles for auction.
• Assist with paperwork for auction preparation.
• Receive training in forklift/loader operation.

Skills

Customer communication

Basic computer skills

Time-management skills

Clear communication

Ability to work unattended

Teamwork

Education

High School Diploma or Equivalent

Tools

Forklift

Job description

Job Description

The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager, performing clerical duties in the office, basic yard functions to ensure key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact.
• Process orders and assignments.
• Enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Set up new records and maintain existing records.
• Perform word processing assignments, filing, and related clerical duties.
• Process all necessary paperwork in preparation for auction day, securing necessary approvals.
• Follow well-established procedures and work under close direction of the supervisor.
• Learn automobile titling.
• Help with other office functions as needed.
• Vehicle check‑in by recording and filing information on vehicles being assigned to the facility.
• Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction.
• Operate passenger vehicles in a safe manner for the purpose of moving the vehicles around the facility and storing them in the appropriate locations at the branch.
• Assist visitors by providing appropriate guidance and directing them to the appropriate person for additional assistance.
• Receive training in forklift/loader operation.
• Immediately report all violations of company policy to a supervisor or manager.
• Become an expert for entry‑level Yard Attendants and Customer Service Representatives.

Qualifications

• Able to communicate and work with customers and towers.
• Basic computer skills.
• Time‑management skills.
• Ability to work unattended.
• Clear communication skills.
• Professional and clean appearance.
• Ability to function well as part of a team.
• Must be willing to learn how to operate a forklift.
• General mechanical knowledge of the makes and models of vehicles required.
• Experience in the equipment rental or construction industry and related fields preferred.
• Basic automotive repair skills preferred.
• Previous forklift operating experience is a plus.
• Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time.
• Driver's License Required.
• 18+ Age Requirement.

Experience

• High School Diploma or Equivalent.
• 0–2 Years of related experience.