Branch Operations Assistant

Ritchie Bros.; Shady Spring (WV); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Branch Operations Assistant to join their dynamic team. This role is vital in ensuring smooth operations during live auctions, requiring strong leadership, communication, and problem-solving skills. You'll handle customer inquiries, manage paperwork, and assist in vehicle maintenance, all while working in a collaborative environment. If you're eager to learn and thrive in a fast-paced setting, this opportunity offers a chance to grow and make a significant impact in the auction process.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Match

15 Days of PTO Annually

Qualifications

• Strong leadership and time management skills required.
• Excellent verbal and written communication abilities needed.

Responsibilities

• Provide customer support via mail, phone, and in person.
• Manage auction day paperwork and approvals.
• Operate loaders and other heavy equipment safely.

Skills

Leadership Skills

Time Management

Communication Skills

Problem Solving

Mechanical Knowledge

Basic Automotive Repair

Forklift Operation

Microsoft Office Proficiency

Job description

Join to apply for the Branch Operations Assistant role at Ritchie Bros.

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. IAA serves a global buyer base across over 170 countries and a variety of sellers, including insurers, dealerships, fleet lease and rental companies, and charitable organizations. Buyers access multiple digital bidding channels, vehicle merchandising, and evaluation services, enhancing their purchasing experience. IAA aims to maximize vehicle value for sellers, reduce costs, shorten sales cycles, and deliver high economic returns.

RB Global offers full-time employees medical, dental, vision, and basic life insurances. Employees can enroll in our 401k plan with a 100% match on the first 4% contributed. Additionally, employees receive 15 days of PTO annually.

About The Team

Our team conducts hundreds of live auctions annually worldwide. It takes a dedicated group of energetic professionals in roles ranging from equipment inspectors and yard managers to administrative staff and customer service representatives to ensure successful multi-million dollar auctions.

Job Description

The Branch Operations Assistant handles customer and branch inquiries under the supervision of the Branch Supervisor and Branch Manager. Responsibilities include clerical duties, yard functions such as loader operation, vehicle recording, and maintenance to support the sale process.

Responsibilities

1. Provide customer support via mail, phone, and in person.
2. Process orders, enter data, and reference pricing and delivery info.
3. Address customer questions, complaints, and requests.
4. Perform clerical tasks like word processing and filing.
5. Manage auction day paperwork and approvals.
6. Follow established procedures under supervision.
7. Learn automobile titling.
8. Assist with office functions as needed.
9. Record and file vehicle check-in information.
10. Thoroughly clean vehicles to enhance auction value.
11. Operate passenger vehicles safely within the facility.
12. Guide visitors and direct them appropriately.
13. Operate loaders and other heavy equipment.
14. Report policy violations immediately.
15. Serve as a subject matter expert for yard and customer service staff.
16. Perform other duties as required.

Qualifications

1. Strong leadership and time management skills.
2. Ability to work independently and resolve problems effectively.
3. Excellent communication skills, both verbal and written.
4. Willingness to learn forklift operation within 90 days.
5. Mechanical knowledge of vehicle makes and models.
6. Experience in equipment rental, construction, or related fields preferred.
7. Basic automotive repair skills preferred.
8. Previous forklift operation experience.
9. Proficiency in Microsoft Office, especially Excel and PowerPoint.
10. Alertness to hazards associated with heavy equipment and vehicles.
11. Ability to work outdoors in various weather conditions.

Additional Information

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Construction, Machinery Manufacturing, and Truck Transportation

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