Branch Operational Specialist/Head Teller

Orrstown Bank; Lititz (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Orrstown Bank is seeking a Branch Operational Specialist/Head Teller in Lititz, PA. The role oversees critical branch operations, risk processes, cash management, ATM duties, and the annual review cycle while supporting paying/receiving tasks and client service.

Strong communication and cross-selling are essential. Qualified candidates have a high school diploma and at least 1 year of banking experience, with training on bank products and services.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in related banking positions with bank products/services training.
• Six months of related experience may be considered with a 4-year degree.
• Strong reading, verbal and written communication, mathematical and interpersonal skills.

Responsibilities

• Lead operational tasks within the branch, including oversight of internal risk processes and procedures.
• Manage cash handling, ATM operations, and the annual financial center operational review.
• Support paying/receiving duties and enhance the service/client experience.
• Coach and train new hires.

Skills

Cross-selling

Communication skills

Math skills

Interpersonal skills

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Operational Specialist/Head Teller

Regular - Full time Clerical Lititz, Lititz, PA, US

2 days ago Requisition ID: 2915

The Branch Operational Specialist will lead the critical operational tasks within the branch including, but not limited to: oversight of all internal risk processes/procedures, financial center cash management processes, ATM management, and the annual financial center operational review process. This individual will support advanced paying/receiving duties and support the overall service/client experience. In addition, the Branch Operational Specialist will engage in basic conversational discovery with a client, aligning the needs of the client with the appropriate solution recommendation, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Branch Operational Specialist will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.

A high school diploma or equivalent. A minimum of one (1) year experience in related banking positions as well as bank product and services training. Six (6) months of experience in related banking positions as well as bank product and services training maybe considered with the completion of a post-secondary 4-year degree.

Proficient reading, verbal and written communication, mathematical and interpersonal relations skills; adept at cross-selling bank products and services; possess the ability to competently coach and train new hires.