Branch Operational Specialist/Head Teller

Orrstown Bank; Lancaster (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Job summary

Orrstown Bank is seeking a Branch Operational Specialist/Head Teller in Lancaster, PA. The role leads critical branch operations, including risk controls, cash handling, ATM management, and annual reviews, while supporting client service and cross-selling bank products.

The ideal candidate has a high school diploma or equivalent and at least 1 year in related banking positions, with 6 months of additional related experience possible with a 4-year degree.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in related banking positions recommended; 6 months with a 4-year degree.
• Proficient reading, verbal and written communication; ability to coach new hires.

Responsibilities

• Oversee internal risk processes and procedures in the branch.
• Manage financial center cash handling, ATM operations, and annual operational reviews.
• Support paying/receiving duties and client service experiences; engage in discovery to align client needs with solutions.

Skills

Customer service

Attention to detail

Cross-selling

Communication

Coaching

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Operational Specialist/Head Teller

Regular - Full time Clerical Lancaster City Connection, Lancaster, PA, US

The Branch Operational Specialist will lead the critical operational tasks within the branch including, but not limited to: oversight of all internal risk processes/procedures, financial center cash management processes, ATM management, and the annual financial center operational review process. This individual will support advanced paying/receiving duties and support the overall service/client experience. In addition, the Branch Operational Specialist will engage in basic conversational discovery with a client, aligning the needs of the client with the appropriate solution recommendation, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Branch Operational Specialist will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.

A high school diploma or equivalent. A minimum of one (1) year experience in related banking positions as well as bank product and services training. Six (6) months of experience in related banking positions as well as bank product and services training maybe considered with the completion of a post-secondary 4-year degree.

Proficient reading, verbal and written communication, mathematical and interpersonal relations skills; adept at cross‑selling bank products and services; possess the ability to competently coach and train new hires.