Branch Manager I, Hyndman

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Dollar Bank, FSB in Pittsburgh, PA is seeking a Branch Manager I who will participate in a comprehensive retail training program and work toward individual business development and sales goals. You will lead a high-performing sales and service team with a consultative sales approach to drive branch success.

Key focus includes coaching team members, holding them accountable to goals, and proactively growing business through community engagement and networking opportunities in the market.

Qualifications

• Requires leadership experience in retail banking or retail management with staff coaching and achieving sales goals.
• Retail Banking and business development experience preferred.
• Ability to travel for training.
• Valid driver's license and reliable vehicle required.

Responsibilities

• Deliver exceptional service aligned with the Bank's Mission, Vision, and Values.
• Contribute to customer growth and retention using proactive strategies to develop business opportunities and deepen relationships.
• Support customer engagement by adhering to service behaviors.
• Oversee service behaviors, promote products/services, and conduct follow-up calls on leads.
• Foster a customer service-oriented team culture focused on relationship building and operational integrity.
• Conduct daily team huddles and monthly meetings, plus individual coaching sessions for performance feedback.
• Represent the Bank in the community and build new relationships through local business and events.
• Achieve all customer service goals and make sound decisions balancing risk, profitability, and customer satisfaction.

Skills

Staff management

Coaching

Sales goal achievement

Customer service oriented

Community outreach

Education

Bachelor's Degree with 3 years retail management

High School Diploma/GED with 7 years retail management

High School Diploma/GED with 3 years retail banking experience as Branch Manager

Job description

Job Overview:

The Branch Manager I participates in a comprehensive retail training program while working toward individual business development and sales objectives. This role is responsible for fostering a high-performing sales and service team, ensuring that each member contributes to the branch's success through a consultative sales approach.

A key focus of the Branch Manager I is enhancing team performance through individualized coaching sessions and holding team members accountable for their goals. Additionally, this role actively drives business growth through proactive initiatives, including participation in community events and business networking opportunities.

Qualifications:

• Candidate must have one of the following:
  • Bachelor's Degree with three years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
  • High School Diploma/GED with seven years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
  • High School Diploma/GED with three years of retail banking experience as a Branch Manager.
• Retail Banking and business development experience preferred.
• Ability to travel as needed to training.
• A valid driver's license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Principal Activities and Duties:

• Deliver exceptional service in alignment with the Bank's Mission, Vision, and Values.
• Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
• Actively support customer engagement by adhering to the Bank's service behaviors.
• Overseeing the team's service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
• Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
• Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
• Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
• Consistently achieve all established customer service goals and targets.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately
• Computer literacy to access account information and process transactions
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.