Branch Office & Projects Coordinator

Pho Prime, LLC; Asheville (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Career growth

Flexible schedule

Benefits: Medical, Life, Dental,Vision

401k

Job summary

Best Choice Roofing, Asheville, NC, is seeking an Office Administrator to join the branch team. You will provide excellent customer service to homeowners and ensure accurate, timely processing of contract packets and project documentation.

In addition to supporting the employee lifecycle at the branch level, you will coordinate administrative functions that keep the office running smoothly and assist with scheduling installations and payments processing.

Qualifications

• Experience in office administration preferred.
• Excellent customer service and communication skills.
• Experience in roofing or construction is a plus but not required.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong proficiency in Microsoft Office and familiarity with CRM systems.
• Comfortable communicating by phone and email.
• Ability to travel locally as needed.
• Detail-oriented with strong organizational and time-management skills.

Responsibilities

• Manage incoming calls and email correspondence from homeowners and team members.
• Serve one of the point of contacts for homeowners from contract signing through project start.
• Maintain accurate and up-to-date customer records.
• Support the Project Manager and General Manager with scheduling installations.
• Contact homeowners to facilitate timely payments and follow up on outstanding balances.
• Enter payments into the production system and ensure synchronization with financial platforms.
• Assist with collections by coordinating with homeowners and the production team.
• Process check payments and complete weekly bank deposits.
• Monitor the status of jobs in the CRM and update Sales Managers accordingly.
• Upload completed contract packets to the CRM system.
• Perform day-to-day administrative duties to support branch operations.

Skills

Customer service

Communication

Microsoft Office

CRM systems

Time management

Detail oriented

Tools

Production system

CRM software

Job description

Best Choice Roofing, Asheville, NC, is seeking an Office Administrator to join the branch team. You will provide excellent customer service to homeowners and ensure accurate, timely processing of contract packets and project documentation.

In addition to supporting the employee lifecycle at the branch level, you will coordinate administrative functions that keep the office running smoothly and assist with scheduling installations and payments processing.