Branch Office Administrator — Customer Care & Ops, Flexible Schedule

Pho Prime, LLC; Jackson (TN); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical insurance

Life insurance

Dental insurance

Vision insurance

401k plan

Job summary

Best Choice Roofing in Jackson, TN is seeking an Office Administrator to be a key member of the branch team, handling customer service and accurate processing of contract packets and project documents.

You will support the Project Manager and General Manager with scheduling, manage payments and CRM records, and help maintain smooth office operations in a fast-paced residential roofing environment.

Qualifications

• Prior office administration experience preferred.
• Excellent customer service and communication skills.
• Experience in roofing or construction is a plus but not required.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong proficiency in Microsoft Office and familiarity with CRM systems.
• Comfortable communicating by phone and email.
• Detail-oriented with strong organizational and time-management skills.

Responsibilities

• Manage incoming phone calls and email correspondence from homeowners and team members
• Serve one of the point of contacts for homeowners from contract signing through project start
• Maintain accurate and up-to-date customer records
• Support the Project Manager and General Manager with scheduling installations
• Contact homeowners to facilitate timely payments and follow up on outstanding balances
• Enter payments into the production system and ensure synchronization with financial platforms
• Assist with collections by coordinating with homeowners and the production team
• Process check payments and complete weekly bank deposits
• Monitor the status of jobs in the CRM and update Sales Managers accordingly
• Upload completed contract packets to the CRM system
• Perform day-to-day administrative duties to support branch operations

Skills

Office administration

Customer service

Communication

Teamwork

Time management

Phone handling

Independence

Microsoft Office

CRM systems

Tools

CRM software

Production system

Job description

Best Choice Roofing in Jackson, TN is seeking an Office Administrator to be a key member of the branch team, handling customer service and accurate processing of contract packets and project documents.

You will support the Project Manager and General Manager with scheduling, manage payments and CRM records, and help maintain smooth office operations in a fast-paced residential roofing environment.