Branch Office Coordinator & Customer Experience

Best Choice Roofing; Asheville (NC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Career growth

Job summary

Best Choice Roofing's Asheville branch seeks an Office Administrator to provide excellent customer service to homeowners and ensure accurate processing of contract packets and project documentation. The OA supports the employee lifecycle at the branch and coordinates administrative functions that keep the office running smoothly.

The role involves coordinating with the Project Manager and General Manager on scheduling installations, handling payments, and maintaining customer records to ensure

Qualifications

• Prior office administration experience
• Excellent customer service and communication skills
• Experience in roofing or construction is a plus but not required
• Ability to work independently and as part of a team in a fast-paced environment
• Strong proficiency in Microsoft Office and familiarity with CRM systems
• Comfortable communicating by phone and email
• Ability to travel locally as needed
• Detail-oriented with strong organizational and time-management skills

Responsibilities

• Manage incoming phone calls and email correspondence from homeowners and team members
• Serve as a point of contact for homeowners from contract signing through project start
• Maintain accurate and up-to-date customer records
• Support the Project Manager and General Manager with scheduling installations
• Coordinate timely payments and follow up on balances
• Enter payments into the production system and synchronize with financial platforms
• Assist with collections by coordinating with homeowners and the production team
• Process check payments and complete weekly bank deposits
• Monitor job status in the CRM and update Sales Managers
• Upload completed contract packets to the CRM
• Perform day-to-day administrative duties to support branch operations

Skills

Customer service

CRM systems

Microsoft Office

Phone & email communication

Teamwork

Time management

Attention to detail

Independence

Travel locally

Job description

Best Choice Roofing's Asheville branch seeks an Office Administrator to provide excellent customer service to homeowners and ensure accurate processing of contract packets and project documentation. The OA supports the employee lifecycle at the branch and coordinates administrative functions that keep the office running smoothly.

The role involves coordinating with the Project Manager and General Manager on scheduling installations, handling payments, and maintaining customer records to ensure