Branch Manager - West Bend

Kohler Credit Union; West Bend (WI); On-site; USD 61,000 - 71,900; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with employer contributions

Generous paid time off

Tuition reimbursement

Job summary

A local financial institution is seeking a Full-Time Branch Manager in West Bend. This role focuses on leading a team, ensuring exceptional service, operational efficiency, and driving member satisfaction. Candidates should have a bachelor's degree plus 4+ years of experience in financial services, including leadership, with a strong emphasis on communication skills. The position offers a competitive salary and robust benefits, allowing you to make a meaningful impact in your community.

Qualifications

• 4+ years in financial services or customer service with at least 1 year in a leadership role.
• Strong ability to lead and motivate a team.
• Experience in driving results and achieving goals.

Responsibilities

• Lead, coach, and develop branch staff for optimal performance.
• Ensure compliance with policies and regulatory requirements.
• Manage branch cash flow and maintain financial accuracy.
• Protect confidential member information with high security standards.

Skills

Leadership

Communication

Customer Service

Financial Acumen

Education

Bachelor's degree in business or related field

Job description

Are you ready to lead with purpose and passion?

Kohler Credit Union is looking for an enthusiastic, driven, and people-focused individual to join our team as a Full-Time Branch Manager at our West Bend- Meijer Branch! This is more than just a job-it's a chance to shape a team, grow a community, and make a meaningful impact every day.

This position offers a competitive salary of $61,000-$71,900. along with a comprehensive benefits package that includes medical, dental, and vision coverage, retirement options, generous paid time off, tuition reimbursement, opportunities for professional growth and more! If you're passionate about building relationships, empowering others, and contributing to something greater than yourself, we'd love to hear from you!

Why KCU?

At KCU, we prioritize the whole person-supporting professional growth, work-life balance, and overall well-being. Beyond a competitive salary, we provide a full benefits package including medical, dental, and vision coverage, a 401(k) with employer contributions, generous paid time off, and tuition reimbursement for continued learning. You'll work with a collaborative, mission-focused team that values development, community impact, and making a difference for our members.

About the Role:

At Kohler Credit Union, we're committed to making a difference in the lives of our members and in the communities we serve. We're looking for a Branch Manager who embodies our Mission, Vision, and Values and can lead a team to deliver exceptional service while driving branch success.

What You'll Do:

• Lead, coach, and develop branch staff to maximize performance, support career growth, and achieve organizational goals. Address performance issues promptly and constructively.
• Oversee all day-to-day branch operations, ensuring compliance with internal policies, procedures, and regulatory requirements.
• Set and uphold high standards of member service, guiding the team to consistently exceed expectations.
• Manage branch cash flow, including vault operations and ATM replenishment, to maintain financial accuracy and efficiency.
• Identify opportunities to streamline processes and improve operational efficiency.
• Handle escalated member concerns with professionalism, ensuring timely resolution.
• Develop strategies to increase member satisfaction, engagement, and loyalty.
• Drive branch performance in key areas, including member acquisition, product penetration, and cross-selling.
• Conduct periodic audits and operational reviews to maintain integrity, compliance, and security.
• Protect confidential member information and maintain the highest standards of security.

What You Bring:

• Bachelor's degree in business, finance, or a related field preferred-or bring your relevant experience!
• 4+ years in financial services or customer service, with at least 1 year leading a team.
• Strong leader with excellent communication and people skills.
• Proven ability to hit goals and drive results.
• Familiarity with credit union products, services, and day-to-day operations.

Branch Hours:

• Monday - Friday 10:00AM - 6:00PM
• Saturday 10:00AM - 3:00PM

Take the Next Step

If you're ready to lead a team, make a meaningful impact in your community, and grow your career with a credit union that values its members and employees, we want to hear from you. Apply today and join Kohler Credit Union in delivering exceptional service and building stronger communities.