Branch Manager - Sales and Service

Grayba; Kirkland (NC); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Employee stock ownership plan

Profit sharing

401(k) match

Paid vacation

Healthcare benefits

Job summary

Graybar is seeking a Branch Manager – Sales and Service to drive business plans and maximize branch profitability. You will oversee branch operations, budgets, and a large team while maintaining high service levels with customers and suppliers.

The role emphasizes leadership in sales, operations, and finance, with travel as needed and a focus on achieving financial objectives through strategic program design and staff development.

Qualifications

• Minimum 5 years experience in sales, operations, service, management, or finance.
• 6+ years leadership experience in sales, operations, service, management, or finance.
• 4 year degree preferred.
• Knowledge of wholesale distribution industry and competitors in assigned territories and of supply chain management principles.
• Knowledge of how pricing decisions impact company P&L.

Responsibilities

• Design and implement programs to maximize return on sales.
• Initiate new and improved programs that support the branch in meeting financial performance metrics.
• Monitor competitive conditions and implement changes as necessary.
• Monitor customer service levels and take action to improve service as needed.
• Oversee branch budget and document performance via Branch Steering Committee.
• Develop and maintain relationships with current and potential customers and suppliers.

Skills

Oral and written communication

Negotiation

Problem solving

Staff supervision

Relationship building

Customer dispute handling

Influencing others

Travel readiness

Education

Bachelor's degree preferred

Job description

Become part of the excitement.As a Branch Manager – Sales and Service, you will develop and implement business plans that allow the branch and Company to achieve financial and service goals. You will manage all resources within the branch to maximize business relationships with current and potential customers and suppliers.In this role you will:Design and implement programs to maximize return on salesInitiate new and improve existing programs that support the branch in meeting or exceeding financial performance metricsMonitor competitive conditions in the territory, and recommend and implement changes as necessaryMonitor customer service levels, and take action to improve service as neededMonitor inventory levels, and promote the sale of obsolete and overstocked materialOversee preparation of branch budget, and document actual performance via the Branch Steering CommitteeFacilitate resolution of sales, service, and operational issues that arise to ensure branch achieves established objectivesProvide administrative approvals, maintain adequate Branch security, and maintain a safe working environmentManage a large number of employees, and delegate effectively through key positionsMonitor activities to ensure compliance with government regulations and organizational policies and procedures, ensuring that all required branch activities are completed within established timeframesDevelop and maintain business relationships with current and potential customers and suppliersWhat you bring to the table:Minimum 5 years experience required in sales, operations, service, management, or finance6+ years experience preferred: Leadership experience in sales, operations, service, management, or finance4 year degree preferredKnowledge of wholesale distribution industry and competitors in assigned territories and of supply chain management principlesKnowledge of the impact pricing decisions have on the profit and loss of the CompanyKnowledge of various suppliers and their respective product linesOral and written communication skillsNegotiation skillsProblem solving and conflict resolution skillsAbility to effectively supervise staff and achieve established branch, district, and Company results through othersAbility to develop and maintain relationships with customers and suppliers to achieve short and long term goals of branchAbility to effectively train and instruct in either a group or individual settingAbility to effectively present Company services and quality standards to customersAbility to handle customer complaints and mediate customer disputesAbility to motivate and influence othersSome travel requiredShift and Hours: Monday - Friday, 8:00am to 5:00pm.Compensation Details: The expected starting rate of pay for this position is $90,0000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.This role requires the use of your personal vehicle for business purposes. Graybar offers a Fixed and Variable Rate (FAVR) reimbursement program to support eligible drivers. This program allows you to choose and drive your own vehicle, rather than a company-assigned car, and your reimbursements can help you build equity in your vehicle over time. Please note that certain vehicle requirements, such as age and original MSRP, may impact your eligibility for tax-free reimbursement. More information about Graybar's FAVR reimbursement program will be shared upon hire.The Value of Graybar:At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.Life Insurance coverage for you and options for your family.Save on expenses with Flexible Spending Accounts.Enjoy our Disability Benefits at no cost to you.Share in our success with Profit Sharing Plans.401(k) Savings Plan with company match to help secure your future.Paid Vacation & Sick Days to spend time away from work or in case of an illness.Rest and recharge during our Paid Holidays throughout the year.Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.Volunteer with Community Time Off to give back to the community.Predictable Work Schedules to plan your life: no weekends or nights for most roles.Celebrate your and others' achievements with our Employee Recognition Program.Reach your career goals with our Educational Reimbursement and Career Development Programs.And More Perks that support your well-being and career growth.Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.Why should you join Graybar?At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.Apply now and find out what’s next for you.Equal Opportunity Employer/Vet/DisabledNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!