Branch Manager - NOLA1

PH FINANCIAL SERVICES LLC; Harvey (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Monthly bonus

Paid Time Off

Medical, Dental, Vision

401K with employer contribution

Staff recognition programs

Job summary

PH Financial Services LLC in Harvey, LA is seeking a hands-on Manager to lead daily branch operations, drive sales, and serve as the primary point of contact for customers. In this role you will motivate your team, train staff, coordinate staffing, and execute marketing and collection efforts while ensuring compliance with federal and state regulations and company policies.

You will monitor branch performance against budget, manage cash controls, handle disputes, and promote a welcoming,

Qualifications

• High School diploma or equivalent.
• Previous experience in banking/financial industry, food and hospitality, or sales preferred.
• Eager to learn.

Responsibilities

• Lead branch staff to meet performance goals and metrics.
• Develop, assist, and participate in marketing and collections efforts.
• Handle employee and/or client dispute resolutions in compliance with regulations.
• Staffing and scheduling based on business needs; train and develop staff.
• Maintain cash controls and accurate POS data; ensure secure procedures.

Skills

Customer service

Team leadership

Sales

Training

Communication

Dispute resolution

Attention to detail

Education

High School diploma

Tools

POS system

Job description

As a Manager, you would have a hands‑on role in dealing with customers, responsible for completing tasks associated with the branch's daily operations and will be the primary point of contact for all office operations. You will lead your team to help meet all performance goals and metrics for the branch as defined by upper management. To do so, this position requires being able to help motivate others, excellent customer service skills (both over the phone and in person), paying attention to details and a passion for sales. This position is responsible to help develop, assist, and participate in all marketing and collection efforts as well as handle employee and/or client dispute resolutions. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices.

You will be responsible for proper staffing and scheduling based on the needs of the business. You'll also be required to help train and develop your store branch employees. Communication to your area supervisor will be instrumental in the success of you and your store, as well as articulating to them on the development of your staff. You'll be asked how your store is performing in comparison to the budget and provide any insight on how to improve the business.

After training, you will be expected to recommend and sell our financial products and other services to customers. You should have excellent communication skills to build strong relationships with not only our current customers, but also our potential ones. You will also help aid in executing marketing efforts within the local community to help generate sales and customer growth.

While growth is always important, so is collecting and lending in a responsible way. You'll be required to adhere to the Company's policies, procedures and all applicable federal and state regulations. You'll need to have the capabilities to maintain accurate cash controls and ensure company security procedures are executed. You must enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation. Perform and document collection calls and any other approved collection activities. You'll also be responsible to ensure your staff is lending and collecting in a responsible manner that adheres to the Company's policies.

This position requires standing for long periods of time, lifting and carrying up to 20 lbs. Work may be performed indoors or outdoors as needed. Ability to operate a computer and point of sale system, calculator, copy machine and utilize employers filing system. You will also be responsible for maintaining a clean and welcoming customer environment, which includes vacuuming, dusting, cleaning bathrooms and windows with provided cleaning supplies.

Requirements

• High School diploma or equivalent
• Previous experience in banking/financial industry, food and hospitality, or sales preferred
• Eager to learn

Incentives

At PH Financial Services we enjoy providing a growing number of incentives to our staff each year. We also vow to keep your Health, Safety and Family as our top priority as we are fiercely committed to our employees. Below are just some of our incentives, initiatives and programs which give rewards to our employees for their efforts!

Employee Recognition Programs

• Top Sales Rewards
• Top Growth Rewards
• Top Compliance & Audit Rewards
• Top Praise and Review Rewards
• Bravo Awards for Above & Beyond Service
• Top Collections Rewards
• Free Lunch Rewards

Monthly Bonus Programs

All Full‑time employees, at our stores have the ability to earn a monthly bonus!

Paid Time Off (PTO)

• 5 PTO days your first year of employment, you can start using accrued hours after 90 days
• PTO day for your Birthday
• 10 Paid Holidays per year
  • This is 16 days off your first year!
• 18 PTO days after 5 years of service!

Optional Benefits With a Company Contribution

• Medical, Employer & Employee Paid
• Dental, Employer & Employee Paid
• Vision, Employer & Employee Paid
• Long Term Disability Employer Paid
• Life / AD&D Insurance Employer Paid up to $15K
• 401K, 3% Employer Contribution & Optional Employee Contribution

Optional Employee Paid Benefit Offers

• Additional Voluntary Life Insurance Employee Paid up to 100K in additional employee coverage
• Additional LT Disability Insurance Employee Paid
• Flexible Spending Account Employee Paid
• Short Term Disability, Hospital, Accident, & Critical Illness Plans offered by Aflac 100% Employee covered

Employee may also look forward to also receiving the following

• Performance Based Annual Reviews and Merit Increase eligibility
• Company sponsored events (Shrimp boils, Sporting events, Holiday gatherings)
• Mileage reimbursements for work travel.
• Access Perks- exclusive membership to daily discounts (travel, restaurants etc.)

APPLY NOW to start your journey with PH!