Assistant Manager

PH FINANCIAL SERVICES LLC; Monroe (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Top Sales Rewards

Top Growth Rewards

Top Compliance & Audit Rewards

Top Praise and Review Rewards

Bravo Awards for Above & BeyondService

Top Collections Rewards

Free Lunch Rewards

Monthly Bonus Programs

Job summary

PH Financial Services LLC in Monroe, LA seeks an Assistant Manager to oversee branch operations, serve customers in person and by phone, and help meet performance goals while upholding company policies and regulatory requirements. You will handle daily tasks, cash controls, and accurate records in the POS system.

After training, you will recommend and sell financial products, participate in local marketing efforts, and contribute to growth through customer relationships and compliant collections

Qualifications

• High School diploma or equivalent
• Previous experience in banking/financial industry, food and hospitality, or sales preferred
• Eager to learn

Responsibilities

• Oversee branch daily operations and assist customers in person and over the phone
• Meet and strive to achieve branch performance goals and metrics
• Support marketing and collection efforts and ensure compliance with federal/state regulations and company policies
• Enter customer and transaction information accurately into the POS system and maintain customer files
• Maintain cash controls and security procedures; assist with closing and balancing cash
• Maintain a clean, welcoming customer environment and assist with basic housekeeping

Skills

Customer service

Sales

Communication skills

Attention to detail

Teamwork

Education

High School diploma or equivalent

Job description

As an Assistant Manager, you would have a hands-on role in dealing with customers and responsible for completing tasks associated with the branch's daily operations. You Will have an active role in meeting all performance goals and metrics for the branch as defined by upper management. To do so, this position requires excellent customer service skills (both over the phone and in person), attention to details and a passion for sales. This position is responsible to help develop, assist, and participate in all marketing and collection efforts. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices.

After training, you will be expected to recommend and sell our financial products and other services to customers. You should have excellent communication skills to build strong relationships with not only our current customers, but also our potential ones. You will also help aid in executing marketing efforts within the local community to help generate sales and customer growth.

While growth is always important, so is collecting and lending in a responsible way. You'll be required to adhere to the Company's policies, procedures and all applicable federal and state regulations. You'll need to have the capabilities to maintain accurate cash controls and ensure company security procedures are executed. You must enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation. Perform and document collection calls and any other approved collection activities.

This position requires standing for long periods of time, lifting and carrying up to 20 lbs. Work may be performed indoors or outdoors as needed. Ability to operate a computer and point of sale system, calculator, copy machine and utilize employers filing system. You will also be responsible for maintaining a clean and welcoming customer environment, to include vacuuming, dusting, cleaning bathrooms and windows with provided cleaning supplies.

Qualifications

• High School diploma or equivalent
• Previous experience in banking/financial industry, food and hospitality, or sales preferred
• Eager to learn

Incentives

At PH Financial Services we enjoy providing a growing number of incentives to our staff each year. We also vow to keep your Health, Safety and Family as our top priority as we are fiercely committed to our employees. Below are just some of our incentives, initiatives and programs which give rewards to our employees for their efforts!

Employee Recognition Programs:

Every month we recognize top performers across the company and call them out with special recognition and rewards in key areas of performance!

• Top Sales Rewards
• Top Growth Rewards
• Top Compliance & Audit Rewards
• Top Praise and Review Rewards
• Bravo Awards for Above & Beyond Service
• Top Collections Rewards
• Free Lunch Rewards

Monthly Bonus Programs:

All Full-time employees, at our stores have the ability to earn a monthly bonus!

Paid Time Off (PTO):

• 5 PTO days your first year of employment, you can start using accrued hours after 90 days
• PTO day for your Birthday
• 10 Paid Holidays per year
  • **This is 16 days off your first year!
• 18 PTO days after 5 years of service!

Optional Benefits With a Company Contribution

• Medical, Employer & Employee Paid
• Dental, Employer & Employee Paid
• Vision, Employer & Employee Paid
• Long Term Disability Employer Paid
• Life / AD&D Insurance Employer Paid up to $15K
• 401K, 3% Employer Contribution & Optional Employee Contribution

Optional Employee Paid Benefit Offers

• Additional Voluntary Life Insurance Employee Paid up to 100K in additional employee coverage
• Additional LT Disability Insurance Employee Paid
• Flexible Spending Account Employee Paid
• Short Term Disability, Hospital, Accident, & Critical Illness Plans offered by Aflac 100% Employee covered

Employee may also look forward to also receiving the following:

• Performance Based Annual Reviews and Merit Increase eligibility
• Company sponsored events (Shrimp boils, Sporting events, Holiday gatherings)
• Mileage reimbursements for work travel.
• Access Perks- exclusive membership to daily discounts (travel, restaurants etc.)