Assistant Manager - NLA (Payday Loans)

PH FINANCIAL SERVICES LLC; Shreveport (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Monthly bonus program for full-time employees

Paid Time Off including 10 paid holidays

Medical, dental, and vision benefits

401(k) with employer contribution

Company-sponsored events and daily discounts

Job summary

PH FINANCIAL SERVICES LLC is seeking an Assistant Manager in Shreveport, Louisiana. This role involves delivering excellent customer service, recommending financial products, and executing local marketing efforts while maintaining operational standards.

The ideal candidate will possess a high school diploma, have experience in sales or customer service, and demonstrate strong communication skills. Enjoy competitive benefits, a monthly bonus program, and growth opportunities.

Qualifications

• Previous experience in banking/financial industry, food and hospitality, or sales preferred.
• Motivated to learn and grow in a customer-service role.

Responsibilities

• Deliver excellent customer service over the phone and in person.
• Recommend and sell financial products and other services to customers after training.
• Help execute marketing efforts within the local community to generate sales and customer growth.
• Maintain accurate cash controls and ensure company security procedures are executed.
• Enter customer and transaction information accurately into the point‑of‑sale system.
• Create and maintain accurate customer files with required documentation.
• Perform and document collection calls and other approved collection activities.
• Stand for long periods of time and lift up to 20 lbs.
• Maintain a clean and welcoming customer environment.

Skills

Customer service

Sales skills

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

Role Overview

As an Assistant Manager, you will have a hands‑on role in dealing with customers and responsible for completing tasks associated with the branch's daily operations. You will have an active role in meeting all performance goals and metrics for the branch as defined by upper management. This position requires excellent customer service skills (both over the phone and in person), attention to details, and a passion for sales. You will help develop, assist, and participate in all marketing and collection efforts.

Key Responsibilities

• Deliver excellent customer service over the phone and in person.
• Recommend and sell financial products and other services to customers after training.
• Help execute marketing efforts within the local community to generate sales and customer growth.
• Maintain accurate cash controls and ensure company security procedures are executed.
• Enter customer and transaction information accurately into the point‑of‑sale system.
• Create and maintain accurate customer files with required documentation.
• Perform and document collection calls and other approved collection activities.
• Stand for long periods of time and lift up to 20 lbs.
• Maintain a clean and welcoming customer environment, including vacuuming, dusting, and cleaning bathrooms and windows.

Qualifications

• High school diploma or equivalent.
• Previous experience in banking/financial industry, food and hospitality, or sales preferred.
• Excellent communication skills to build strong relationships with current and potential customers.
• Motivated to learn and grow in a customer‑service role.

Benefits and Incentives

• Monthly bonus program for full‑time employees.
• Paid Time Off: 5 PTO days in the first year (accrued after 90 days), one PTO day for birthdays, 10 paid holidays per year, and 18 PTO days after 5 years of service.
• Optional benefits with company contributions: Medical, dental, vision, long‑term disability, life/AD&D insurance, and 401(k) with 3% employer contribution.
• Optional employee‑paid benefits: additional voluntary life insurance up to 100 K, additional long‑term disability, flexible spending account, short‑term disability, hospital, accident, and critical illness plans (employee covered).
• Performance‑based annual reviews and merit increase eligibility.
• Company‑sponsored events, mileage reimbursements, and exclusive membership perks for daily discounts.