Branch Manager - Loudon Branch (Bilingual Spanish/English Required)

ORNL Federal Credit Union; Tennessee; On-site; USD 60,000 - 90,000; Full time

Job summary

ORNL Federal Credit Union is seeking a Branch Manager for our Loudon, TN location. This leadership role focuses on placing members at the center of all we do while driving branch growth and ensuring excellent service.

You will hire, mentor, and manage staff to deliver high-quality service and maintain strong member relationships. The Branch Manager leads day-to-day operations, processes loans and deposits, and coordinates staff scheduling, training, and performance evaluations.

Qualifications

• Minimum 3 years of customer service experience.
• Minimum 1 year of financial services experience.
• Minimum 1 year of employee management experience.

Responsibilities

• Lead branch operations to meet organizational and growth plans.
• Hire, motivate, develop and direct staff; evaluate performance and determine promotions.
• Process consumer loans and deposits; assist members with accounts and products as needed.
• Develop and mentor Assistant Branch Managers and Head Tellers for leadership roles.
• Manage branch budget and monitor variances; ensure accurate reporting.

Skills

Customer service

Staff management

Budgeting

Bilingual Spanish/English

Public speaking

Coaching & mentoring

Education

Associate's degree in Business or related field

Tools

Word

Excel

PowerPoint

Job description

Job Category: Retail

Requisition Number: BRANC002944

• Posted : September 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Loudon
2859 Highway 72
Loudon, TN 37774, USA

Description

The Branch Manager strikes the balance between placing the member at the center of all we do, while acting in the best interest of the membership. The Manager mentors and develops their staff to deliver the valued service behaviors that build deep connections and loyal relationships with the members.

The Branch Manager leads the operation of a Credit Union branch, ensuring the branch meets organizational, financial, operational, service, and growth plans. The Branch Manager hires, motivates, develops, and directs staff to achieve optimal branch growth.

Essential Functions & Responsibilities

• Utilizes Credit Union tools to improve or reinforce behaviors that result in improved member service.
• Assists members with opening and closing accounts and safe deposit boxes; answers questions about products and services; and resolves problems promptly that are within authority.
• Interviews potential employees to fulfill staffing needs. Hires, motivates, develops and directs staff to achieve optimal branch growth. Evaluates employee performance and recommends promotions, transfers, and salary adjustments.
• Processes and closes consumer loans and credit cards for members, complying with all underwriting requirements.
• Develops and mentors Assistant Branch Managers and Head Tellers to prepare them to assume a leadership role in the branch.
• Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and cashier checks to members; transfers amounts form member accounts as directed.
• Creates, monitors, and manages the branch budget and accounts for any variance.
• Participates in community clubs or Chamber events to promote Credit Union awareness to the public at large.
• Conducts monthly security audits, surprise vault audits, and weekly currency machine replenishment.
• Ensures appropriate records are maintained and required reports are prepared to include budget, scheduling, and audit requirements.
• Conducts staff meetings and training; schedules staff and reviews daily timesheets.
• Maintains member service standards and responds accordingly.
• Performs other job‑related duties as assigned.

Experience:

• Minimum 3 years of customer service experience is required.
• Minimum 1 year of financial services experience is required.
• Minimum 1 year of employee management experience is required.

Education:

• Associate's degree in Business, Financial Management, or in a related field, or an equivalent combination of education, relevant work experience, or military experience is required.

Other Skills Required:

• Bilingual Spanish/English speaking required. Must be able to read, write, and speak English and Spanish fluently, including translating for members as needed. Must be able to pass a proficiency test in both languages.
• Must be proficient in Word, Excel, and PowerPoint, with the ability to give presentations to medium to large-sized groups.
• Must have the ability to coach, mentor, and build consistent behavioral skills in staff and leaders for performance and execute disciplinary action if needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.