Branch Manager - Loudon (Bilingual Spanish/English required)

ORNL Federal Credit Union; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

ORNL Federal Credit Union is seeking a Branch Manager to lead a busy banking branch, delivering exceptional member service while driving growth and profitability. You will mentor staff, manage daily operations, and ensure compliance with underwriting and service standards.

The role requires bilingual Spanish/English capabilities and experience in supervision, financial services, and customer service. You will partner with community groups and lead staff development initiatives.

Qualifications

• Minimum 3 years of customer service experience.
• Minimum 1 year of financial services experience.
• Minimum 1 year of employee management experience.
• Associate's degree in Business, Financial Management, or related field required.

Responsibilities

• Lead branch operations to meet financial, service and growth plans.
• Hire, motivate, develop and direct staff to achieve branch growth.
• Assist members with accounts, loans, deposits, and problem resolution.
• Develop budget, monitor variances, and prepare reports.
• Conduct staff meetings, training and performance reviews.

Skills

Bilingual Spanish/English

Staff coaching/mentoring

Staff leadership

Presentation/professional speaking

Education

Associate's degree in Business/Financial Management

Tools

Word

Excel

PowerPoint

Job description

The Branch Manager strikes the balance between placing the member at the center of all we do, while acting in the best interest of the membership. The Manager mentors and develops their staff to deliver the valued service behaviors that build deep connections and loyal relationships with the members.

The Branch Manager leads the operation of a Credit Union branch, ensuring the branch meets organizational, financial, operational, service, and growth plans. The Branch Manager hires, motivates, develops, and directs staff to achieve optimal branch growth.

Essential Functions & Responsibilities

• Utilizes Credit Union tools to improve or reinforce behaviors that result in improved member service.
• Assists members with opening and closing accounts and safe deposit boxes; answers questions about products and services; and resolves problems promptly that are within authority.
• Interviews potential employees to fulfill staffing needs. Hires, motivates, develops and directs staff to achieve optimal branch growth. Evaluates employee performance and recommends promotions, transfers, and salary adjustments.
• Processes and closes consumer loans and credit cards for members, complying with all underwriting requirements.
• Develops and mentors Assistant Branch Managers and Head Tellers to prepare them to assume a leadership role in the branch.
• Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and cashier checks to members; transfers amounts from member accounts as directed.
• Creates, monitors, and manages the branch budget and accounts for any variance.
• Participates in community clubs or Chamber events to promote Credit Union awareness to the public at large.
• Conducts monthly security audits, surprise vault audits, and weekly currency machine replenishment.
• Ensures appropriate records are maintained and required reports are prepared to include budget, scheduling, and audit requirements.
• Conducts staff meetings and training; schedules staff and reviews daily timesheets.
• Maintains member service standards and responds accordingly.
• Performs other job-related duties as assigned.

Experience

• Minimum 3 years of customer service experience is required.
• Minimum 1 year of financial services experience is required.
• Minimum 1 year of employee management experience is required.

Education

• Associate's degree in Business, Financial Management, or in a related field, or an equivalent combination of education, relevant work experience, or military experience is required.

Other Skills Required

• Bilingual Spanish/English speaking required. Must be able to read, write, and speak English and Spanish fluently, including translating for members as needed. Must be able to pass a proficiency test in both languages.
• Must be proficient in Word, Excel, and PowerPoint, with the ability to give presentations to medium to large-sized groups.
• Must have the ability to coach, mentor, and build consistent behavioral skills in staff and leaders for performance and execute disciplinary action if needed.