Branch Manager

DIRECTIONS CREDIT UNION; Toledo (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Directions Credit Union is seeking a Branch Manager to lead daily branch operations, coach staff, and model service excellence. You will drive member satisfaction by delivering welcoming, solutions‑focused experiences and uphold our core values.

You will serve as a visible community ambassador, building relationships with local businesses and nonprofits, while ensuring compliance and strong cash controls. This role requires 3–5 years in a financial institution and 1–2 years supervisory

Qualifications

• Experience in a financial institution is required.
• Supervisory or leadership experience preferred.
• Educational background in banking/finance is desired.

Responsibilities

• Coach, develop, and motivate branch staff to perform at their best.
• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Maintain strong cash controls and operational integrity.
• Build meaningful, long‑term relationships with members and provide a seamless experience.
• Represent the Credit Union at community events, outreach activities, and partnerships.

Skills

Leadership/Management

Flexibility

Interpersonal Skills

Computer/Technical Literacy

Analytical

Communication Skills

Education

Assoc. of Applied Business (Banking/Finance)

Job description

As Branch Manager, you’ll be at the helm of branch operations while inspiring excellence through service, sales, and community connection.

Lead & Inspire

• Coach, develop, and motivate branch staff to perform at their best.
• Lead by example—modeling exceptional service, professionalism, and our core values.

Drive Results & Operations

• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Maintain strong cash controls and operational integrity.
• Ensure policies, procedures, and training standards are followed consistently.

Wow Our Members

• Build meaningful, long‑term relationships with members.
• Deliver a seamless, welcoming, and solutions‑focused member experience.

Be a Community Champion

• Serve as a visible ambassador for Directions Credit Union.
• Represent the Credit Union at community events, outreach activities, and partnerships.
• Build strong relationships with local businesses, schools, nonprofits, and organizations.
• Collaborate with leadership and marketing to support financial education, community engagement, and brand awareness efforts.
• Inspire your team to get involved and take pride in serving the community.

Every day, your work will help grow trust, visibility, and long‑term success—both for the Credit Union and the communities we support.

Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.

Qualifications

Skills

Preferred

Leadership/Management Skills Intermediate

Intermediate

Flexibility Intermediate

Interpersonal Skills Intermediate

Computer/Technical Literacy Intermediate

Analytical Intermediate

Intermediate

Communication Skills Intermediate

Behaviors

Preferred

Leader : Inspires teammates to follow them

Innovative : Consistently introduces new ideas and demonstrates original thinking

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Preferred

Goal Completion : Inspired to perform well by the completion of tasks

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Associate of Applied Business or better in Banking & Finance or related field.

Experience

Required

3-5 years: Experience in a financial institution

Preferred

1-2 years: Supervisory or leadership experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.