Branch Manager: Lead Team & Member Experience

Socket.dev; El Paso (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and wellness options

401(k) matching

Professional development

Tuition assistance

Job summary

Nusenda Credit Union is seeking a Branch Manager for our Eastlake location. This full-time role leads all branch staff and operations, delivering exceptional member service and financial guidance through a consultative approach.

You will coach and develop the team, monitor performance, and ensure compliance with policies and regulations while driving needs-based sales and reliable everyday banking experiences for members.

Qualifications

• Three to five years of similar or related experience.
• Bachelor's Degree in Business Administration or related field.
• Excellent organizational and attention to detail skills.

Responsibilities

• Oversee branch operations to include the Teller and Financial Platform ensuring all member needs are met in accordance to department expectations.
• Develop methods to supports department and organizational initiatives to ensure the delivery of exceptional member service and needs based sales culture.
• Act as a trusted financial advisor to existing and potential members by using a consultative approach to evaluate, educate, and fulfill members’ financial needs.
• Lead team members through daily monitoring, coaching, and development to ensure the team is a professional and friendly resource for member questions/issues, while building trust through everyday interactions.
• Evaluate all branch activities to ensure compliance with law and regulations, established credit union policies, procedures, and objectives. Recommends changes to manager.

Skills

Branch operations knowledge

Multi-tasking

Verbal and written communication

Development and coaching

Organizational skills

Analytical and problem-solving

Adaptability to change

MS Office proficiency

Education

Bachelor's degree in Business Administration or related field

Job description

Nusenda Credit Union is seeking a Branch Manager for our Eastlake location. This full-time role leads all branch staff and operations, delivering exceptional member service and financial guidance through a consultative approach.

You will coach and develop the team, monitor performance, and ensure compliance with policies and regulations while driving needs-based sales and reliable everyday banking experiences for members.