Branch Manager: Lead Operations, P&L & Customer Experience

Crossville Studios, Inc.; Salt Lake City (UT); Vor Ort; USD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401K

Zusammenfassung

AHF Products seeks a Branch Manager to lead Salt Lake City operations, drive exceptional customer service, and optimize cost controls. You will oversee daily branch activities, implement SOPs, manage staff development and performance, and push toward sales and profit targets while ensuring compliance and safety.

Ideal candidates have 5+ years in retail or operations management, strong leadership, and solid communication skills.

Qualifikationen

• BS/BA degree preferred.
• Minimum 5 years of experience in retail management or operations management.
• Strong attention to detail and organizational skills.
• Strategic and tactical thinking abilities.
• Excellent oral and written communication and good time management skills.

Aufgaben

• Collaborate with the branch team to create and implement SOPs in all functional operations systems and processes.
• The Branch Manager is accountable for all facets of operation for each branch, including leadership, training, customer satisfaction, service delivery, and growth.
• P&L with emphasis on SG&A cost containment and achieving financial benchmarks.
• Provide training, coaching, development and motivation to internal team.
• Create a culture of accountability and encouragement.
• Develop annual budget/forecast, financial objectives and business plans.
• Learn LEAN and 5-S principles through operational processes.
• Ensure compliance and continuity to all processes, facilities and inventory control.
• Establish best practices and metrics; identify improvements and growth opportunities.
• Talent Management & HR functions including recruitment, hiring practices, development and disciplinary action.
• Establish quarterly branch meetings and monitor regulatory compliance and safety.

Kenntnisse

Retail management

Attention to detail

Strategic thinking

Communication

Team leadership

Ausbildung

BS/BA degree

Tools

MS Word

MS Excel

Jobbeschreibung

AHF Products seeks a Branch Manager to lead Salt Lake City operations, drive exceptional customer service, and optimize cost controls. You will oversee daily branch activities, implement SOPs, manage staff development and performance, and push toward sales and profit targets while ensuring compliance and safety.

Ideal candidates have 5+ years in retail or operations management, strong leadership, and solid communication skills.