Branch Manager: Lead Growth, Teams & Customer Excellence

Orkin LLC; Aurora (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Phone & iPad

Medical, dental, vision coverage

401(k) match

Paid vacation & holidays

Tuition reimbursement

Stock purchase plan

Volunteer opportunities

Job summary

Orkin LLC is seeking a Branch Manager in the United States to lead a high‑performing branch focused on revenue growth, profitability, and exceptional customer service. You will coach teams, manage day‑to‑day operations, and drive community engagement while upholding a trusted brand and training support.

In this role you will recruit and develop staff, supervise budgeting and P&L, and ensure top‑tier customer experiences. A relocation willingness and pesticide licensing readiness are preferred.

Qualifications

• Leadership experience in sales, operations, or retail.
• Experience coaching and leading teams to achieve goals.
• Strong understanding of business metrics, performance management, and customer retention strategies.
• Budgeting and P&L experience preferred.
• Willingness to relocate within the region after training.
• Driver's license valid; pesticide licensing/certification (Company Paid).

Responsibilities

• Lead branch revenue growth, profitability, customer retention, and employee engagement.
• Create and sustain a high-performance culture focused on sales growth, customer satisfaction, and operational execution.
• Drive sales performance by coaching sales activities, monitoring KPIs, and holding teams accountable for results.
• Develop and mentor sales, service, administrative, and leadership team members to maximize performance and career growth.
• Recruit, hire, train, and retain top talent across multiple functions.
• Conduct regular field coaching, performance evaluations, and development planning.
• Analyze business performance metrics and implement strategies to improve productivity, profitability, and customer retention.
• Manage branch financial performance, including P&L accountability, budgeting, labor management, and expense control.
• Foster strong customer relationships and ensure exceptional service delivery.
• Partner with your team to identify growth opportunities within existing and new customer markets.
• Build brand awareness and business opportunities within the local community.
• Assume full leadership of a branch operation upon successful completion of training.

Skills

Sales leadership

Operations management

Customer service

Team coaching

P&L management

Budgeting

Education

Bachelor's degree preferred

High School Diploma or equivalent required

Job description

Orkin LLC is seeking a Branch Manager in the United States to lead a high‑performing branch focused on revenue growth, profitability, and exceptional customer service. You will coach teams, manage day‑to‑day operations, and drive community engagement while upholding a trusted brand and training support.

In this role you will recruit and develop staff, supervise budgeting and P&L, and ensure top‑tier customer experiences. A relocation willingness and pesticide licensing readiness are preferred.