Branch Manager: Lead Growth & Customer Experience

First Mid Bank & Trust; Marshall (IL); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Employee Stock Purchase Plan

Generous PTO

Parental leave

Tuition reimbursement

Performance-based bonuses

Job summary

First Mid Bancshares, Inc. in Marshall, IL seeks a Branch Manager to lead an established team, drive sales, and deliver exceptional customer service in a full-service banking environment. The role emphasizes community leadership, staff development, and adherence to regulatory standards.

The position involves operational oversight, budgeting, and collaboration with regional managers to meet corporate goals while maintaining a strong emphasis on customer trust and banking ethics.

Qualifications

• Bachelor's degree preferred.
• Associate's degree in a related field and minimum 3 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team.
• Minimum 5 years of retail sales and customer service experience.

Responsibilities

• Oversees operational and sales function of larger volume branch or stand-alone banking centers in the individual market areas.
• Responsible for leading the team to ensure an exceptional customer and team member experience.
• Acts with confidence by answering customer questions and owning customer issues.
• Maintains a position of trust and responsibility by keeping all customer or team member information confidential.
• More community-focused, sales leader.
• Stays abreast of industry knowledge, regulations, and changing environment in the financial industry.
• Manages and ensures internal changes to processes and procedures are communicated and implemented.
• Communicates and ensures adherence to all bank initiatives, compliance, security, and operational policies and procedures as well as financial loss standards.
• May process consumer loan requests.
• Resolves customer concerns and issues when needed.
• Responsible for continual training of staff, which includes but is not limited to, sales, operation policy and procedures, customer service, product knowledge, risk management, and physical security. Maintains thorough product knowledge.
• Oversees the training of the Deposit Service team to operate the branch.
• Assigns and schedules staff to ensure optimum service coverage, even distribution of the workload and appropriate project delegation.
• Delegates various operations duties to the Assistant Branch Manager and/or branch staff while maintaining overall administrative responsibility.
• Meets with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural/product changes, and resolve issues to optimize branch performance and employee engagement. Establish regular coaching opportunities with each team member to review goals and highlight further personal development.
• Responsible for monitoring Branch income and annual budgeting.
• Selects, trains, supervises, and evaluates the branch staff to enhance individual productivity and enable them to function according to their respective job description.
• May be required to work in other First Mid Banking centers

Skills

Advanced math

Education

Bachelor's degree preferred

Associate's degree with 3 years sales mgmt experience

Job description

First Mid Bancshares, Inc. in Marshall, IL seeks a Branch Manager to lead an established team, drive sales, and deliver exceptional customer service in a full-service banking environment. The role emphasizes community leadership, staff development, and adherence to regulatory standards.

The position involves operational oversight, budgeting, and collaboration with regional managers to meet corporate goals while maintaining a strong emphasis on customer trust and banking ethics.