Branch Manager - Joint Base Andrews

Andrews Federal Credit Union; Suitland (MD); On-site; USD 63,000 - 79,000; Full time

Job summary

Andrews Federal Credit Union is seeking a Branch Manager in Suitland, MD to lead branch operations, grow membership, and ensure superior service. You will supervise tellers and financial service representatives, manage staffing, and partner with Marketing to implement growth plans.

Requirements include a bachelor’s degree in business or finance and 2+ years of managerial experience in retail banking. The role emphasizes compliance, leadership, and customer-focused performance.

Qualifications

• Two years of managerial experience.
• Three to five years in a retail branch with supervisory duties.
• Excellent organizational, interpersonal, verbal, and written communication skills.

Responsibilities

• Supervises daily activities of tellers and financial service representatives.
• Drives membership growth and retention through product/service alignment with member needs.
• Ensures staffing levels and schedules to meet projected volume and maintains compliance with policies.
• Coordinates with Marketing and HR to promote Andrews Federal and manage branch performance.

Skills

Managerial experience

Retail banking

Communication skills

Attention to detail

Education

Bachelor's degree in business/Finance or related field

Job description

The Branch Manager acquires new and builds existing member relationships, retains member relationships, to enhance the service, loyalty and sales core competencies in the organization. Growth of profitable members who benefit the overall cooperative is key. The incumbents work in concert with Marketing in laying out branch regional marketing plans that support the Andrews brand name directed at achieving growth and service objectives. This position is responsible for improvements in Branch profitability, ATM service, and profitability for the branch.

Supervisory Responsibilities

Assistant Branch Manager

Head Teller’s/Teller’s

The position’s essential duties include the following:

• Supervises, coordinates, and monitors daily activities of the Tellers, and Financial Service Representatives.
• Leads staff in the areas of membership expansion and retention through integrating products and services with the members’ needs.
• Ensure appropriate staffing levels to service projected business volume through the preparation of work schedules. Issues instructions, assigns duties and reviews work to ensure efficiency, accuracy and compliance with established policies and procedures
• Ensures that branch cash limits authorized by the Board of Directors are not exceeded
• Ensures that members are provided exceptional service as measured by annual and periodic external/internal audits; regular and interim management reviews or procedures; as well as balancing, teller wait, and transaction times reports and member surveys
• Ensures that staff receive appropriate development opportunities by scheduling them for various training classes.
• Conducts regular staff meetings for training and informational purposes.
• Partners with Human Resources in the hiring, performance management, and separation process as necessary and offers counseling to existing staff as required.
• Adheres to approved departmental budget limitations.
• Maintains contact with Select Employee Groups to ensure excellent business relations and appropriate service levels. Actively participates in community marketing and promoting Andrews Federal. Support business development initiatives in partnership with Marketing. Performs branch business development while maintaining branch sales and service.
• Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Attends work regularly and according to work schedule; limits absences according to personnel policies regarding leave usage
• Interacts with co-workers, supervisors, members, and outside contacts in an appropriate, professional manner which projects a positive image of the department and Andrews Federal.

Required KSAs

• This position requires two years of managerial experience.
• Three to five years’ experience in a retail branch, to include a minimum of two years in a supervisory role in a comparable branch – measured in terms of deposit base, loan balance, staff complement and transaction volume.
• Requires bachelor's degree in business, Finance or a related field.
• As a manager, they must have demonstrated the ability to achieve sales goals of deposit and loan products, develop new business, and to ensure compliance with financial laws, regulations, and policies.
• Requires excellent organizational, interpersonal, verbal, and written communication skills, as well as attention to detail.
• Must be highly motivated and have the ability to maintain confidentiality.

Pay Range

• $63,148.80 - $78,936.00

Physical Requirements

• Ability to sit at a desk and computer for extended periods.
• Ability to lift up to 20 pounds.

In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. EOE