Branch Manager -Cambridge Harvard Square

Eastern Bank; Cambridge (MA); On-site; USD 59,594 - 95,776; Full time

Benefits offered by this job

Benefits and retirement package

Job summary

Eastern Bank in Cambridge seeks a Branch Manager to lead a mid-sized retail office, drive sales, and deliver outstanding customer service.

You will manage daily operations, coach staff, and develop business with local customers and organizations while ensuring compliant operations and strong community presence.

Join a team focused on growth, teamwork, and delivering value to customers and the community.

Qualifications

• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Flexibility and adaptability to change.
• Ability to quickly learn the bank's products and services.
• Understand banking fundamentals and profitability of products.

Responsibilities

• Oversee the management of a mid-sized banking office.
• Lead and coach branch staff to meet personal and branch sales objectives.
• Conduct sales and service coaching sessions with staff.
• Engage in business development through personal visits and outbound calls.
• Promote the bank through community involvement and local networks.
• Ensure compliance with bank policies, regulations, and laws.
• Collaborate with internal partners (HR, Wealth, Business Banking, Consumer Lending).
• Lead by example and maintain a positive team environment.

Job description

Hiring Range: $59,594 - $95,776

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Overview

In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.

Responsibilities

• Overall management of a mid‑sized banking office.
• Proactively guide the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.
• Engage in sales and service coaching sessions with sales staff through tested techniques.
• Conduct business development activities to include personal visits and outbound teleservicing as components of overall responsibility for building commercial relationships.
• Promote Eastern Bank through community involvement via memberships in local organizations (e.g. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like.
• Ensure sound branch operations and compliance by complying with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self.
• Effectively collaborate with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success.
• Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Lead by example and inspire confidence, respect, loyalty and ensure a positive team environment among staff.
• Proactively identify, report, and resolve customer issues to ensure a positive customer experience, actively promote programs that solidify the customer relationship, and manage customer service standard levels within the branch, adhering to established guidelines.
• Consistently apply policies for routine aspects of staff management, and when performance issues arise, prepare and deliver performance appraisals for staff.
• Be expected to have/ gain full understanding of the teller function.
• Balance policy and procedure with appropriate judgment, and with limited direction, make management decisions that are mutually beneficial to the bank and the customer. Seek appropriate guidance when dealing with policy ambiguity or unfamiliar employee situations.
• Work independently, multitask in a fast‑paced environment; be an outgoing self‑starter and technically literate.

Qualifications

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• Ability to quickly learn all there is to know about the products and services offered by the bank.
• Must retain and build upon product knowledge base as a member of the division’s management team.
• Understand the big picture in banking – e.g. how a bank makes money and what makes a product profitable.
• Bachelor's degree preferred, or equivalent combination of training and/or experience.
• 2-3 years of management experience and proven leadership capabilities required, preferably in a retail banking environment.
• History of solid sales, service, and management successes.