Assistant Branch Manager

Eastern Bank; Cotuit (MA); On-site; USD 39,000 - 48,000; Full time

Job summary

Eastern Bank in Cotuit, MA is seeking a Banking Office Manager to support daily operations, drive sales, and lead staff under the Branch Manager.

You will balance policy, manage customer service, coach tellers on sales and service, and ensure audit/compliance while advancing branch goals. The role emphasizes developing the team, achieving personal sales targets, and delivering superior service to existing customers and prospects.

Qualifications

• Strong problem resolution and customer service skills.
• Basic business acumen and professionalism required.
• Ability to clearly communicate information and ideas to others.
• Ability to build relationships and alliances across the organization.
• Ability to quickly gain understanding of bank products and services.

Responsibilities

• Assist with daily branch operations and management under Branch Manager.
• Achieve personal sales goals and guide platform staff sales activities toward branch goals; coach staff.
• Understand major aspects of the retail incentive plan and business loans to coach staff.
• Oversee daily branch operations including overdraft management, vault, schedules, opening/closing, and compliance.
• Ensure branch adherence to audit/compliance requirements and manage customer service levels.
• Act as manager on duty in Branch Manager's absence and apply policy as needed.
• Prepare and deliver staff performance appraisals as directed.

Skills

Problem solving

Business acumen

Communication skills

Relationship building

Product knowledge

Big picture banking understanding

Education

High school diploma or equivalent

Job description

Hiring Range: $28.00 - $35.00
The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

In conjunction with the Branch Manager, proactively sells the Bank’s products and services to existing customers and prospects, supports the sales efforts of the platform team, ensures superior customer service levels, and assists with the management of the daily operations. Supports efforts of the Branch Manager in leading and developing the team to achieving results.

Responsibilities

• Under the general direction of the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals. Through tested techniques, engage in sales and service coaching sessions with sales staff.
• Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches’ staff to success.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Responsible for branch's adherence to audit/compliance requirements
• Manages customer service levels within the branch, adhering to established guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine aspects of management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
• Expected to have/gain full understanding of the teller function
• Under general direction, balancing policy, and procedures to make decisions that are mutually beneficial to the bank and the customer. Incumbent seeks guidance when dealing with policy ambiguity, unfamiliar situations, etc.

Qualifications

• Strong problem resolution skills
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to build relationships and strong alliances across the organization is crucial.
• Must be able to quickly gain and understanding or all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division’s management team.
• Should have the ability gain an understanding of the “big picture” in banking – e.g., answers to questions like: How does a bank make money? What makes a product profitable?
• High school diploma or equivalent.
• 2-4 years retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
• Must have a history of solid sales and service success.

Working Conditions

• Incumbent must be able to transport items weighing 15 pounds or more.