Branch Manager

Eastern Bank; Mansfield (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Eastern Bank in Mansfield, MA seeks a Branch Manager to lead daily operations, guide sales staff, and build commercial relationships with customers and prospects. This role emphasizes strong service, regulatory compliance, and teamwork with internal partners.

The position requires 2-3 years of management experience in retail banking, plus solid sales and service track records. A Bachelor's degree is preferred, with a focus on delivering Total Rewards benefits to customers and community partners.

Qualifications

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• 2-3 years of management experience and proven leadership capabilities in retail banking.
• Solid sales, service, and management track record.

Responsibilities

• Oversee a mid-sized banking office and guide the sales activities of staff toward branch goals.
• Conduct business development through personal visits and outbound calls.
• Promote Eastern Bank via community involvement and local networks.
• Ensure branch operations comply with bank policies and regulations.
• Collaborate with HR, Wealth, Business Banking, and Consumer Lending to drive branch success.
• Develop staff through coaching and joint sales calls; lead by example.
• Resolve customer issues to ensure a positive experience and promote programs.
• Understand teller function and manage performance, with sound decision making.

Skills

Business acumen

Communication

Relationship building

Adaptability

Learner mindset

Product knowledge

Education

Bachelor's degree preferred

Job description

The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

In a Retail bank branch, proactively sells the bank's products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.

• Responsible for the overall management of a mid-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff.
• Conducts business development activities to include personal visits and outbound teleservicing as components of overall responsibility for building commercial relationships.
• Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like.
• Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self.
• Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success.
• Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff.
• Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines.
• Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff.
• Expected to have / gain full understanding of the teller function.

Balancing policy and procedurewith appropriate judgement, and with limited direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc.

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.

Qualifications:

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• Ability to quickly learn all there is to know about the products and services offered by the bank.
• Must retain and build upon product knowledge base as a member of the division’s management team.
• Should understand the "big picture" in banking - i.e., answers to questions like:How does a bank make money? What makes a product profitable?
• Bachelor's degree preferred, or equivalent combination of training and/ or experience.
• 2-3 years of management experience and proven leadership capabilities required, preferably in a retail banking environment.
• Must have a history of solid sales, service, and management successes

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Job Info

• Job Identification 4376
• Job Category Retail Sales & Service
• Posting Date 08/19/2026, 08:08 PM
• Job Schedule Full time
• Locations 131 Copeland Dr, Mansfield, MA, 02048, US