Business Development Manager III

East Cambridge Savings Bank; Cambridge (MA); On-site; USD 92,000 - 124,300; Full time

Job summary

East Cambridge Savings Bank in Cambridge, MA, seeks a Business Development Manager III to lead Banking Center operations, drive production goals, and expand lending and deposit relationships in the community while delivering high‑quality customer service.

The ideal candidate has 5+ years of retail banking business development experience, strong leadership and coaching skills, proficiency with digital banking products, knowledge of banking compliance, mortgage origination capability, and

Qualifications

• Bachelor’s degree or equivalent experience in a branch banking environment.
• 5+ years of retail banking business development experience and success in meeting goals.
• Proficiency with digital banking products.
• Excellent customer service, communication, and problem‑solving skills.
• Knowledge of retail banking compliance and budgeting experience.
• Ability to register as a Mortgage Loan Originator as required by SAFÉ Act.
• Willingness to travel to various locations as needed.

Responsibilities

• Plan, coordinate and direct daily Banking Center activities to ensure efficient customer service and staff development.
• Develop and execute banking center business development strategies and promotional efforts to meet production goals.
• Establish initial client relationships and pursue new prospects to grow lending and deposit relationships.
• Sell ECSB products/services to prospective clients and perform needs analyses for borrowing and deposit solutions.
• Originate mortgage/HELOC and consumer loans within authorized limits to meet goals.
• Conduct weekly meetings, track progress, coach staff, and allocate tasks based on account complexity.

Skills

Management experience

Business development

Digital banking

Customer service

Banking compliance

Mortgage originator license

Travel willingness

Education

Bachelor’s degree or related knowledge/experience

Job description

Business Development Manager III

Officer Management Arlington, MA, US

Salary Range: $92,000.00 To $124,300.00 Annually

Actual compensation for this role is commensurate with experience, skill set, and other qualifications.

East Cambridge Savings Bank’s Retail Division is actively recruiting for a Business Development Manager II / Business Development Manager III.

Function:

Under the general direction of the Senior Vice President - Retail Officer, the candidate organizes, coordinates and directs Banking Center operations; under the general direction of the Vice President – Senior Retail Business Development & Sales Administrator manages attainment of production goals, develops and expands business banking services, and cultivates a customer‑centric retail environment in accordance with established Bank policies, procedures and strategic goals.

We are looking for candidates with:

• Bachelor’s degree or related knowledge/skills gained through experience and at least 3 years of management experience in a branch banking environment.
• At least 5 years of business development experience in a retail banking environment, including demonstrated ability to meet business development goals, monitoring staff on business development efforts, and developing and expanding lending and deposit relationships with small businesses in the community.
• Proficient with digital banking products.
• Excellent customer service, organizational, verbal and written communication skills, and problem‑solving skills required, as well as being a self‑starter with the ability to work independently.
• Knowledge of retail banking compliance, as well as experience with preparing/maintaining budgets required.
• Able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act.
• Able to travel to various locations to meet the needs of the customer / organization.

Primary Responsibilities:

• Plans, coordinates and directs the daily activities of a Banking Center. Ensures the efficient, effective and courteous delivery of customer services by assigned staff. Conducts periodic performance reviews, provides counsel, training, and development as needed. Makes hiring, salary and promotional recommendations. Provides direction and guidance to assigned staff and ensures proper training. Assists subordinates with complex transactions and various Banking Center issues. Conducts periodic staff meetings.
• Develops Banking Center business development strategic plan including both direct business development and referral activities. Formalizes and implements sales strategies and marketing approaches based on internal and external forecasts and market trends. Leads business development strategy and planning efforts and creates business development and promotional efforts in order to meet production goals. Strategizes with team to assess market position and competition opportunities. Monitors plan to ensure completion of goals and objectives.
• Responsible for initial client relationships and follow up with new prospects. Calls on businesses to develop or deepen existing account relationships, grows all lines of business, and promotes the Bank’s services within the community.
• Responsible for developing business banking strategies in order to sell ECSB products and services to prospective clients. Analyzes customer’s financial statements, obtains necessary information to understand the business, conducts a needs analysis and makes appropriate recommendation for products and services on an ongoing basis. Meets established sales goals and objectives.
• Responsible for selling and originating mortgage/HELOC and consumer loans to achieve established production goals for the Banking Center. Assists loan applicants with questions and follow up research as needed. Approves and closes loans within established limitations.
• Makes business development calls, at customer or Banking Center locations, on both current and prospective small business and retail customers at customer’s location or at any Banking Center location as needed. Compiles necessary data and information for financial analysis. Reviews loan and deposit account services and recommends services to meet customer needs. Answers questions and follows up on requests for information as needed. Generates and refers small business loans achieving established goals for the Banking Center.
• Manages the business development plan, including tracking employee progress on a weekly basis. Utilizes data analytics to analyze current and prospective relationships. Based on analysis, expands overall outreach efforts to expand customer base meeting established business development goals. Conducts weekly meetings and business development strategizing sessions. Provides training, coaches and counsels staff for maximum performance on business development efforts. Assigns tasks and account responsibilities based upon complexity of accounts and experience level of staff. Implements employee recognition programs for business development efforts.
• Participates as an active Banking Center team member. Works with other members of the team to meet performance goals, develops strategies and promotional efforts. Maintains a general understanding of all products and services offered in the Banking Center in an effort to effectively present these products and services to customers. Makes recommendations for new products to Senior Management as needed. Monitors team progress towards attaining goals and objectives.
• Maintains knowledge of and ensures branch compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) regulatory requirements. Monitors documentation in regards to currency transaction reporting requirements, as well as for checks purchased in excess of $10,000 and between $3,000-$10,000. Ensures that staff complete BSA related training in a timely manner and that all BSA procedures are followed. Reports compliance related issues; identifies and reports potential suspicious activity.
• Accountable for meeting production goals by utilizing established business banking strategies in order to sell ECSB products and services to prospective clients. Develops solid relationships with members of the business community by networking through community involvement. Represents the Bank through participation in various community activities. Calls on businesses to develop account relationships, grow all lines of business, and promote the Bank's services within the community. Participates in civic activities to promote growth and development in the community and a positive image for the Bank.
• Prepares and maintains Banking Center budget. Reports variances to SVP - Retail on a monthly basis. Assists in developing and recommending policies and procedures to ensure uniform operations throughout the Banking Center system. Ensures proper maintenance of all banking center equipment. Secures the banking center and follows established security procedures i.e. maintains cameras, sets alarms, ensures that cash and checks are properly secured, etc.
• Keeps abreast of regulatory developments within the banking industry. Performs operational audits to ensure compliance with established policies and procedures, and for compliance with laws and regulations in preparation for audits and regulatory exams. Reports findings to SVP – Retail. Complies with all federal, state and local laws and regulations, including but not limited to the S.A.F.E. Act and its registration, renewal and updating requirements. Attends meetings and seminars as needed.

East Cambridge Savings Bank, Attn: Human Resources

344 Cambridge Street Cambridge, MA 02141

East Cambridge Savings Bank is an Equal Opportunity Employer/Disabled/Veterans