Branch Manager II

Mascoma Bank; Vermont; Hybrid; USD 75,000 - 105,000; Full time

Job summary

Mascoma Bank in Wisconsin seeks a Branch Manager II to lead the Retail Team and drive branch performance while delivering exceptional customer service to the community.

You will oversee staff, manage deposits and loans, and ensure compliance with BSA/CIP and OFAC. This role requires travel to Mascoma Bank locations for training and meetings and a professional, team-oriented approach.

Qualifications

• Bachelor’s degree or equivalent in work experience.
• 3+ years of branch management experience.
• Proven record of branch growth and customer/business development.
• Lending experience in consumer, Home Equity, and small business loans.
• Knowledge of banking regulatory matters and proper operational procedures.

Responsibilities

• Oversee branch performance and profitability; lead staff to achieve optimum results.
• Develop, implement, and maintain ongoing training for self and staff; conduct regular meetings.
• Provide Relationship Banker duties and ensure compliant branch operations.
• Interpret and implement bank policies; continually evaluate procedures for improvements.

Skills

Branch management

Performance management

Training & development

Lending knowledge

Regulatory knowledge

Communication

Team leadership

Education

Bachelor’s degree or equivalent

Job description

Description

Join Mascoma Bank’s Retail Team as a Branch Manager II and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

The Branch Manager II assumes responsibility for the efficient and profitable operation of a branch and its employees. Those in this position will provide confident and enthusiastic leadership to branch, including branch profitability. They will motivate branch staff to the optimum and increase performance and success, both for individuals and the branch as a whole. They will possess expert knowledge of all products and services, with emphasis on deposits, consumer loans (including mortgages), business relationships and investments, and all aspects of the branch’s operations.

Requirements

• Oversee all performance management within the Branch and partner with the Assistant Branch Manager to ensure optimum operating efficiency by:
• Making routine employment decisions, including reviewing performance, assigning work, providing training, guiding, and advising staff as necessary.
• Developing, implementing, and maintaining ongoing training for self and staff, including regular staff meetings and one-on-one meetings to ensure success of individuals and branch.
• Must be knowledgeable about the banking industry and able to perform various Relationship Banker duties.
• Must be aware of banking regulatory matters and proper operational procedures to keep the branch running successfully and within bank best practices.
• Assists with responsibility for efficient management of Branch operations by:
• Interpreting and explaining bank policies, programs, and objectives, ensuring that approved operating policies and procedures are implemented and maintained.
• Continually evaluating operating methods and procedures, making recommendations for improvements, and implementing approved changes.
• Provides customers with information and assistance, responding to a variety of customer questions or complaints.
• Makes and services a variety of loans by:
• Interviewing customers and compiling necessary information to determine customers’ requirements and the best type of loan to satisfy their needs.
• Ensuring that all necessary personal and financial data is obtained and properly analyzed.
• Attends education programs made available by the bank.
• Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
• This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.

What You Bring

• Bachelor’s degree or equivalent in work experience.
• Three plus (3+) years of branch management experience.
• Proven record of branch growth and customer and business development skills.
• Lending experience in consumer, Home Equity, and small business loans.
• Knowledge of computers/strong typing skills.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Travel to other Mascoma Bank locations is required for training and occasional meetings
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Ability to maintain confidentiality and privacy of customer information.
• Professional appearance; consistent with position and MB appearance policy.

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note

Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case‑by‑case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team‑building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affiantive Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact [e-mail].

Mascoma Bank is an Equal Opportunity Employer, M/F/D/V.