Relationship Banker I

Mascoma-Bank; Lyme (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Mascoma Bank is seeking a Relationship Banker I to be the first point of contact for customers, assisting with daily banking needs and inquiries while delivering exceptional service.

You will help customers open accounts, solve issues, and guide them through products and services to improve their financial lives. A team-friendly, professional candidate with flexibility for Saturday and early hours is invited to apply.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

Responsibilities

• Assist customers with daily banking needs including deposits and withdrawals.
• Build and enhance customer relationships by solving issues and advising on financial options.
• Guide customers through account openings and applications and set expectations for managing finances.
• Maintain a neat, secure work area and protect confidential records.
• Adhere to Mascoma Bank policies and procedures, including BSA/CIP and OFAC monitoring.
• Deliver first-contact resolution and exceptional customer service.

Skills

Customer service

Communication

Team player

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Description

Join Mascoma Bank’s Retail Team as a Relationship Banker I and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

The Relationship Banker I will be the first point of contact with our customers, assisting them with their daily banking transactions, inquiries, and providing exceptional customer service.

Requirements

What You’ll Do

• Assist customers with their daily banking needs including deposits and withdrawals.
• Building and enhancing customer relationships by finding ways to solve customers’ issues or identifying ways to enhance their financial lives.
• Understanding how we can support customers through our products and services to help them understand the best options for making banking easy.
• Being responsible for guiding customers through the account opening and application processes and preparing expectations for how best to manage their finances.
• Continuously demonstrating a helpful, friendly, positive attitude that makes the customers happy they chose us for their banking needs.
• Maintaining a commitment to putting the Customer First in every interaction by taking ownership of the customer experience and striving toward providing first contact resolution.
• Maintaining a neat and orderly work area and ensuring that all negotiable and confidential records are properly secured.
• Understanding and adhering to Mascoma Bank’s policies and procedures.
• Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
• This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.

What You Bring

• High school diploma or equivalent.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note:

Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and

Mascoma Bank is an Aff…