Branch Manager II

Seamen's Bank; Massachusetts; On-site; USD 95,000 - 125,000; Full time

Job summary

Seamen’s Bank in Massachusetts seeks a Branch Manager to oversee a full-service branch, lead and develop staff, and promote strong community relations while delivering superior customer service.

Responsibilities include business development, risk controls, coaching, scheduling, audits, and ensuring compliance with state and federal regulations; a bachelor’s degree or equivalent experience is required, and active NMLS is preferred.

Qualifications

• Bachelor’s degree or five+ years related experience and/or training; or equivalent combination of education and experience.
• Active NMLS highly preferred.
• Excellent interpersonal, communication, and organizational and follow-up skills.
• Strong supervisory/leadership skills.
• Ability to explain procedures, to understand both verbal and written instructions.
• Extensive knowledge of retail banking regulations and retail branch operations.
• Possess full knowledge of banking products: deposits, loans, internet services, merchant card services, etc.
• Ability to read, analyze, and interpret business periodicals, develop and audit reports.
• Mathematical skills, communication skills, computer skills, reasoning, and problem-solving abilities.
• Demonstrate a confident, reassuring manner toward customers and the community.

Responsibilities

• Oversee branch operations, staffing, workflow, internal controls, audits and quality standards.
• Provide regular coaching, development, and feedback to branch staff.
• Lead branch team meetings and ensure policy adherence.
• Ensure security guidelines and legal compliance across staff and processes.
• Open accounts in a platform environment and provide operational guidance.
• Schedule staff for optimal coverage and service levels.
• Perform monthly audits, certifications, proofs, reconciliations as required.

Skills

Branch management

Leadership

Customer service

Communication

Staff development

Retail banking

Problem solving

Business development

NMLS

Supervisory skills

Education

Bachelor's degree

5+ years related experience

Active NMLS preferred

Job description

Summary

Oversee the efficient operation of a full-service branch. Lead, develop, and motivate staff in the delivery of superior customer service and the promotion of positive community relations. Develop and implement strategies for deepening existing customer relationships and acquiring new business.

Business Development

• Conduct on‑going business development activities focused on expanding existing customer relationships and engaging new prospects to acquire both personal and business‑related banking relationships.
• Engage in networking activities and community events involving key centers of influence.
• Maintain awareness of competition in the local marketplace to drive customer retention.
• Maintain awareness of deposit and loan growth.
• Be well versed in the Bank’s residential and commercial loan products; engage customers in dialogue regarding loan products and refer customers to loan officers.
• Monitor new customers and closed accounts for follow‑up.
• Create an environment conducive to developing long lasting relationships with customers, business owners, and internal partners.
• Represent the Bank by active involvement in a local community organization and during Bank events.
• Develop and empower branch team to grow existing and new customer relationships.

Branch Operations and Staff Management

• Manage all aspects of branch operations, including staffing, workflow, internal controls, audits and quality standards.
• Maintain expert understanding of Bank’s consumer and business products and services.
• Provide regular coaching, development, and feedback to branch staff to ensure high‑quality service delivery.
• Instill high standards for professional conduct and promotion of positive community relations among staff.
• Lead branch team meetings.
• Maintain expert knowledge of Bank’s policy and procedures. Regularly communicate changes to branch staff and ensure staff understands and adheres to same.
• Ensure overall security guidelines are adhered to by all employees to ensure employee and customer safety.
• Ensure that all staff understand and comply with state and federal rules, regulations, and laws.
• Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures.
• Open accounts in a platform environment.
• Provide technical direction and judgment pertaining to daily work operation and problem resolution.
• Ensure the branch is opened and closed in compliance with procedures.
• Schedule branch personnel to ensure adequate staffing for maximum customer service and daily operational functions.
• Ensure the timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, and other duties as assigned in accordance with policy.

Supervisory Responsibilities

Manages branch staff. Is responsible for the overall direction, coordination, and evaluation of unit. Directly supervises 4‑7 non‑supervisory employees. Carries out supervisory responsibilities in accordance with the Bank’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; performance; disciplinary action; addressing complaints and resolving problems.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications and/or Educational Experience

• Bachelor’s degree from a four‑year college or university; or five or more years related experience and/or training; or equivalent combination of education and experience
• Active NMLS highly preferred
• Excellent interpersonal, communication, and organizational and follow‑up skills
• Strong supervisory/leadership skills
• Ability to explain procedures, to understand both verbal and written instructions
• Extensive knowledge of retail banking regulations and retail branch operations
• Possess a full range of knowledge of all banking products i.e., deposit products, loan products, internet services, merchant card services etc.
• Ability to read, analyze, and interpret business periodicals, develop and audit reports
• Requisite mathematical skills, communication skills (verbal and written), computer skills, reasoning ability, and problem‑solving capabilities expected of a branch manager
• Exhibit a competent and confident manner aimed at offering assurance to customers and potential customers of Seamen’s commitment to our business community

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must have the ability to sit at a computer for long periods of time and be able to place and retrieve information in and from file cabinets. The Branch Manager II must also be able to stand and walk for long periods of time. Specific vision abilities required by this job may include close vision.
The employee must occasionally lift and/or move up to 25 pounds.

Seamen’s Bank (EEO Statement)

Seamen’s Bank is a Federal contractor and an Equal Opportunity Employer. Seamen’s Bank is collecting demographic data from applicants and employees to ensure nondiscrimination in all aspects of employment as well as for federal and/or state reporting purposes. In addition, we are subject to Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment protected veterans. In order to comply with these laws, Seamen’s Bank invites applicants to voluntarily self‑identify their gender, race/ethnicity and protected veteran status. Seamen’s Bank does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, pregnancy, age, protected veteran status, non‑disqualifying physical or mental disability, national origin, genetic information, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.