Branch Manager II

Seamen's Bank; North Truro (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Seamen’s Bank is seeking a Branch Manager II to lead a full‑service branch with a focus on exceptional customer service and community involvement.

You will develop strategies to deepen existing relationships and attract new business, while supervising staff, maintaining controls, and ensuring regulatory compliance.

Qualifications

• Bachelor’s degree or five+ years related experience required.
• Excellent interpersonal, communication, and organizational skills.
• Strong supervisory/leadership abilities and staff development focus.
• Extensive knowledge of retail banking operations and regulatory requirements.

Responsibilities

• Oversee branch operations, staffing, workflows, internal controls and audits.
• Promote superior customer service and community relations.
• Develop strategies to deepen customer relationships and grow new business.
• Lead, coach, and evaluate branch staff to ensure high quality service.
• Open accounts and manage day‑to‑day branch activities in a compliant environment.
• Represent the Bank in local community events and partnerships.

Skills

Interpersonal skills

Leadership

Communication skills

Retail banking knowledge

Regulatory knowledge

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

Summary

Oversee the efficient operation of a full‑service branch. Lead, develop, and motivate staff in the delivery of superior customer service and the promotion of positive community relations. Develop and implement strategies for deepening existing customer relationships and acquiring new business.

Essential Duties And Responsibilities

Business Development

• Conduct ongoing business development activities focused on expanding existing customer relationships and engaging new prospects to acquire both personal and business‑related banking relationships.
• Engage in networking activities and community events involving key centers of influence.
• Maintain awareness of competition in local marketplace to drive customer retention.
• Maintain awareness of deposit and loan growth.
• Be well versed in the Bank’s residential and commercial loan products; engage customers in dialogue regarding loan products and refer customers to loan officers.
• Monitor new customers and closed accounts for follow‑up.
• Create an environment conducive to developing long lasting relationships with customers, business owners, and internal partners.
• Represent the Bank by active involvement in a local community organization and during Bank events.
• Develop and empower branch team to grow existing and new customer relationships.

Branch Operations and Staff Management

• Manage all aspects of branch operations, including staffing, workflow, internal controls, audits and quality standards.
• Maintain expert understanding of Bank’s consumer and business products and services.
• Provide regular coaching, development, and feedback to branch staff to ensure high‑quality service delivery.
• Instill high standards for professional conduct and promotion of positive community relations among staff.
• Lead branch team meetings.
• Maintain expert knowledge of Bank’s policy and procedures. Regularly communicate changes to branch staff and ensure staff understands and adheres to same.
• Ensure overall security guidelines are adhered to by all employees to ensure employee and customer safety.
• Ensure that all staff understand and comply with state and federal rules, regulations, and laws.
• Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures.
• Open accounts in a platform environment.
• Provide technical direction and judgment pertaining to daily work operation and problem resolution.
• Ensure the branch is opened and closed in compliance with procedures.
• Schedule branch personnel to ensure adequate staffing for maximum customer service and daily operational functions.
• Ensure the timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, and other duties as assigned in accordance with policy.

Supervisory Responsibilities

Manages branch staff. Is responsible for the overall direction, coordination, and evaluation of unit. Directly supervises 4‑7 non‑supervisory employees. Carries out supervisory responsibilities in accordance with the Bank’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; performance; disciplinary action; addressing complaints and resolving problems.

Requirements

• Bachelor’s degree from a four‑year college or university; or five or more years related experience and/or training; or equivalent combination of education and experience
• Active NMLS highly preferred
• Excellent interpersonal, communication, and organizational and follow‑up skills
• Strong supervisory/leadership skills
• Ability to explain procedures, to understand both verbal and written instructions
• Extensive knowledge of retail banking regulations and retail branch operations
• Possess a full range of knowledge of all banking products i.e., deposit products, loan products, internet services, merchant card services etc.
• Ability to read, analyze, and interpret business periodicals, develop and audit reports
• Requisite mathematical skills, communication skills (verbal and written), computer skills, reasoning ability, and problem‑solving capabilities expected of a branch manager
• Exhibit a competent and confident manner aimed at offering assurance to customers and potential customers of Seamen’s commitment to our business community

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must have the ability to sit at a computer for long periods of time and be able to place and retrieve information in and from file cabinets. The Branch Manager II must also be able to stand and walk for long periods of time. Specific vision abilities required by this job may include close vision. The employee must occasionally lift and/or move up to 25 pounds.