Assistant Branch Manager

Enterprise Bank & Trust; Los Alamos (NM); On-site; USD 50,000 - 70,000; Full time

Job summary

Enterprise Bank & Trust is seeking an Assistant Branch Manager in Los Alamos, NM. This role involves day-to-day operational management of the branch, ensuring adherence to policies, and supervising branch personnel. The ideal candidate will have leadership skills, excellent customer service abilities, and thorough banking knowledge.

Education requirements include a High School diploma, and a Bachelor's degree is preferred. A minimum of two years banking experience and supervisory experience are also crucial for success in this position.

Qualifications

• Excellent leadership, interpersonal, and customer service skills.
• Strong organizational skills with a high degree of accuracy.
• Thorough knowledge of bank operations, policies, and procedures.

Responsibilities

• Supervise day-to-day operations of new account desks and teller areas.
• Provide coaching to associates and create schedules.
• Handle customer concerns and escalate as needed.

Skills

Leadership skills

Interpersonal skills

Customer service skills

Organizational skills

Communication skills

Problem solving skills

Education

High School diploma

Bachelor’s degree in business related field

Tools

Microsoft Word

Microsoft Excel

Google Suite

IBS

Salesforce

Job description

Job Title

Assistant Branch Manager

Summary

Provides the day-to-day operational management of the branch. Ensures that the branch is adhering to bank policies and procedures. Supervises the activities of branch personnel, including tellers and financial services representatives. Provides leadership and guidance to ensure associate engagement and development.

Job Description

Provides the day- to-day operational management of the branch. Ensures that the branch is adhering to bank policies and procedures. Supervises the activities of branch personnel, including tellers and financial services representatives. Provides leadership and guidance to ensure associate engagement and development.

Essential Duties and Responsibilities

• Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas.
• Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues.
• Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.
• Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.
• Ensures all company policies and procedures pertaining to branch operations are followed.
• Handles customer concerns; escalates customer concerns to Branch Manager as needed.
• Assists in coordinating recruitment and training of Branch staff.
• Completes new accounts and teller activities as needed.
• Accepts and completes projects and other miscellaneous duties as assigned.
• Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.
• Other duties as assigned.

Qualifications

• Excellent leadership, interpersonal, customer service skills.
• Strong organizational skills with a high degree of accuracy.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
• Team oriented, possesses a positive attitude and works well with others.
• Strong oral and written communication skills.
• Excellent problem solving skills.

Supervisory Responsibilities

• Assists with supervision of Branch staff.

Education and/or Experience

• High School diploma or equivalent required.
• Bachelor’s degree in business related field or equivalent experience: or equivalent combination of education and experience.
• Minimum of two years banking experience required.
• Customer service experience required.
• Experience working in an environment with individual and team goals preferred.
• Previous supervisory experience preferred.

Computer and Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite.
• IBS.
• Salesforce.

Certificates, Licenses and Registrations

• Notary License where applicable.

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.