Branch Manager II - Rental

Gregory Poole Equipment Company; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Gregory Poole Equipment Company is seeking a Branch Operations Manager to plan and manage branch rental activities in Raleigh, NC. You will lead the Rental Development Program, train associates, and ensure efficient customer relations to grow ongoing services usage.

The role emphasizes budgeting, scheduling, coordinating maintenance, and optimizing profitability while maintaining high service standards.

Qualifications

• Education: four-year college degree in business or related field with 3+ years service industry experience and 2 years supervisory experience, or an associate's degree with 5+ years supervisory experience.
• Experience in rental operations or equipment service is a plus.
• Strong customer relations and administrative skills.

Responsibilities

• Plan and manage branch operations for rental activities and profitability.
• Lead Rental Development Program and train GP Rental Associates.
• Provide quotes, schedule deliveries, and manage customer communications.
• Coordinate equipment maintenance, inventory and billing processes.
• Monitor budgets, reports, and compliance with company policies.

Skills

Leadership

Customer relations

Team supervision

Sales coordination

Education

Bachelor's degree in business or related field

Associate's degree with 5 years' service industry experience

Tools

MS Office (Excel, Word, Outlook)

Windows OS

Job description

PRIMARY FUNCTION

Plan and manage branch operations to ensure the efficient and profitable execution of rental activities. Provide effective customer relation activities designed to enhance continuing services use by customers. Lead the Rental Development Program and train the next generation of GP Rental Associates.

ESSENTIAL DUTIES

I. Site Administration - 25%

• Provides management for rental, hauling, and rental service. Manages general office business activities as needed.
• Establishes and monitors rental, hauling, and rental service goals and results including location condition, job and performance standards, time utilization and performance of associates, etc.
• Ensures operations are efficient.
• Evaluates overall quality of operational activities and implement actions to provide the best customer service while ensuring necessary profitability.
• Monitors all company property to ensure proper maintenance (i.e. vehicles, building, tooling, etc.)
• Ensures all required reports and operational bookkeeping is submitted in a timely manner.
• Ensures cash sale collection procedures are followed.

II. Business development and management activities - 10%

• Provides managerial integration with the Rental Operations Manager, Rental Asset Manager, and Service General Managers to continuously improve operational sales and profits.

• Develops and administers annual rental budgets and monitors expenditures to ensure the most cost-effective and efficient utilization of resources. (associates, fiscal, and capital)

• Conducts periodic customer site visits to promote rental and rental service activities.

• Informs sales representatives of new and used sales opportunities.

III. Rental Coordination - Percent Of Time Spent = 40%

• Provides rental customers' price quotes and equipment availability and delivery schedule information.
• Manages or resolves customers' rental/sales complaints and problems to the best customer satisfaction level possible.
• Daily monitors equipment rental/sales schedule and immediately contacts customers with any schedule updates, modifications, or delivery problems.
• Serves as a liaison between departments and branches for rental/sales equipment pricing, availability, transportation, and repair. etc.
• Informs sales and rental representatives of rental/sales fleet inventory, activity, and rates.
• Assists with telephone collection of past due rental/sales payments.
• Meets with customers to discuss, negotiate, and close rental/sales fleet sales that are within established guidelines.

A. Equipment /Inventory

• Ensures rental/sales units are operational by coordinating repairs and maintenance with rental service technicians.
• Approves some equipment service work orders.
• Maintains current and accurate service records for each unit.
• Establishes and maintains rental fleet at approved inventory levels
• Coordinates daily transportation of rental equipment.
• Maintains current inventory usage records and ensures accurate and timely billing.
• Provides inter-company rental sales coordination.

B. Bookkeeping/Invoicing

• Expedites customer credit applications in a timely manner allowing them to rent equipment.
• Opens, maintains, and closes work orders (i.e., look up customer account job and component codes, warranty status, enter into mainframe).
• Verifies, logs, codes, and processes billing/invoices.
• Issues, extends, and enters purchase orders for outside vendors.
• Occasionally types correspondence, memos, quotes, records, reports, etc.

III. Group Leadership & Rental Development Program - 25 %

• Successfully oversees the Rental Development Program
• Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

• Recruiting/Hiring
• Coaching/Supporting
• Conducting Performance Reviews
• Training and Developing
• Counseling and Disciplining
• Dismissing

MINIMUM REQUIREMENTS

Education : A four-year college graduate in business or related field with at least three years of service industry experience and two years supervisory experience or an associate's degree with five years of service industry experience with two years of supervisory experience. Or an equivalent combination of education and experience may be considered.

Work Experience : (see above)

Physical : Must be able to lift, bend, stoop, and drive routinely and regularly.

Other : Should have PC experience and be familiar with Windows Office, especially Excel, Word and MS Outlook. Must have excellent customer relations skills.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.