Branch Manager I - Rental

Gregory-Poole-Equipment-Company; Belcross (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Gregory-Poole-Equipment-Company is seeking a Branch Operations Supervisor to plan and manage efficient and profitable parts, service and product support sales. You will foster customer relationships to promote ongoing service usage and support company construction sales.

The role emphasizes supervising site staff, coordinating with sales and product support, and leading a team to achieve service goals while ensuring profitability and proper administrative control.

Qualifications

• High school graduate; technical/community college or four-year degree preferred.
• 2 years supervisory experience for HS graduate; 2 years supervisory experience for college graduate.
• Experience in construction service or similar product support/service preferred.
• Must be able to lift, bend, stoop, and drive regularly.
• Proficient with Windows Office, especially Excel and Word and MS Outlook.

Responsibilities

• Supervise service and parts branch staff and manage office activities.
• Set and monitor parts/service goals and performance standards.
• Schedule/dispatch field service technicians timely.
• Maintain work orders and time entry; ensure proper closings.
• Support budgeting and cost-control for resources and activities.
• Collaborate with Sales Manager and Product Support Manager on initiatives.
• Lead recruiting, coaching, performance reviews, training, and discipline.

Skills

Leadership

Supervisory experience

Customer relations

Team coordination

Education

High school diploma

Technical/community college or 4-year degree preferred

Tools

MS Office

Excel

Word

MS Outlook

Job description

PRIMARY FUNCTION:

Planning and managing the branch operations to insure efficient and profitable parts, service and product support sales. Provide effective customer relation activities designed to enhance continuing services use by customers. Support overall construction sales throughout the company.

ESSENTIAL DUTIES:

I.Site Administration – 50% time activity

• Provides daily supervision and guidance for service and parts branch associates and manages general office business activities as needed.
• Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.
• Insures timely and appropriate scheduling/dispatching of field service technicians.

• Ensures proper work order maintenance by monitoring daily time entry and workorder processing. Meets company’s mandated “10 days from last labor activity” in closings of workorders.

• Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while insuring necessary profitability.
• Monitors all company property to insure proper maintenance (i.e. vehicles, building, tooling, etc.)
• Ensures all required reports and operational bookkeeping is submitted in a timely manner.
• Ensures cash sale collection procedures are followed.

II.Business development and management activities – 30 % time activity

• Provides managerial integration with the Sales Manager and Product Support Manager to continuously improve operational sales and profits.

• Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to insure future profits and customer service.

• Develops and administers annual parts and service budgets and monitors expenditures to insure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)

• Conducts periodic customer site visits to promote construction service and parts activities.

• Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.

III. Group Leadership – 20 % time activity

• Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

• Recruiting/Hiring

• Coaching/Supporting

• Conducting Performance Reviews

• Training and Developing

• Counseling and Disciplining

• Dismissing

MINIMUM REQUIREMENTS:

Education: High school graduate, prefer a technical/community college or four-year college graduate.

Work Experience: High school graduate must have 2 years supervisor experience, with 4 years construction service industry or similar product support/service experience; college graduate must have 2 years supervisory experience, preferably in a similar service industry.

Physical: Must be able to lift, bend, stoop, and drive routinely and regularly.

Other: Should have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.