Branch Manager I: Lead Service Excellence & Growth

Commonwealth Credit Union; Harrodsburg (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Commonwealth Credit Union in Kentucky seeks a Branch Manager I to lead branch operations, ensure regulatory compliance, and drive service excellence across all banking channels.

The role emphasizes recruiting and developing staff, engaging with the community, and maintaining high performance through coaching, training, and rigorous evaluations. Travel to other branches is required, and Saturday hours are part of the schedule.

Qualifications

• 3 years: supervisory/management or leadership experience in a credit union.
• Willing to travel to other branch locations as needed.
• Saturday hours are required.

Responsibilities

• Oversee branch operations and ensure compliance with policies and regulations.
• Lead recruitment, retention and staff development.
• Engage with community and staff to elevate service delivery across all channels.
• Conduct employee evaluations and develop personalized development plans.
• Monitor performance metrics and drive continuous improvement.
• Maintain security and regulatory compliance and risk mitigation.

Skills

Problem Solving

Analytical

Coaching

Communication

Leadership

Education

High School or GED

Job description

Commonwealth Credit Union in Kentucky seeks a Branch Manager I to lead branch operations, ensure regulatory compliance, and drive service excellence across all banking channels.

The role emphasizes recruiting and developing staff, engaging with the community, and maintaining high performance through coaching, training, and rigorous evaluations. Travel to other branches is required, and Saturday hours are part of the schedule.